The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations.
?eceive and process payments.
?pdate lot (vehicle) notes in the system.
?nswer multi-line telephone in a professional manner.
?ace to face customer interaction.
?se company resources to gather information and offer solutions to meet customer needs.
?ontact clients to obtain vehicle pick-up information.
?ile documents according to criteria.
?rocess mail incoming and outgoing per criteria.
?ead and interpret various reports and documents.
?roper completion of sale documents.
?ther duties as assigned.
Required Skills & Experience:
?ne year of office support experience in a customer service role preferred
?igh School diploma
?xcellent customer service skills and attitude
?xcellent written and verbal skills
?roficient with office equipment
?ttention to detail
?roblem-solving
?omputer proficiency - MS Suite
?yping speed 45WPM
?rofessional appearance
?bility to multi-task in a fast-paced environment
?ilingual skills a plus
?ccasional overtime as needed
For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a 'job' when your coworkers are like family - it's like coming home.