Radiology Scheduler (Remote Part Time) Sat: 8:00am-1:30, Wed, Thur, Fri 9:30-2:30 EST
Job Overview
Are you interested in pursuing a career that makes a social and sustainability impact in the world while working with a team that truly cares and supports each other to drive client success? Consider Royal?yal Health Inc is 'A leader in healthcare operations technology who leads the market in patient and provider experience'. Royal, headquartered in White Plains, NY, is a leading provider of software and services to the health care industry, delivering a seamless suite of solutions that is focused on patient, provider and operational workflows, optimizing engagement in all areas of the exam life cycle. Royal's leadership team is comprised of technology, business and clinical operations backgrounds with deep industry expertise in Healthcare, Data Security, Financial Services and Information Technology. Royal Health Inc is a small business. We are customer-centric, supportive, collaborative, and professional.
Work from Home in the United States.
Our Scheduling Coordinators are responsible for scheduling and pre-registering appropriate procedures with callers at any outpatient offices for all the modalities over the phone in a friendly and professional manner. Communication with outside offices, provider offices, insurance companies, and patients must be professional and courteous. Schedulers must maintain a professional presence including being at your desk at home and ready to handle high call volumes. Knowledge of commonly-used concepts, practices, and procedures within the call center/healthcare environment. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. The Scheduler position assumes other responsibilities as assigned by the manager. We provide all hardware to you to work from home.
Responsibilities
?hite Glove Service - first impression for patient experience.
?uperior customer service in virtual teamwork environment and communicating with medical facilities and patients.
?anage multiple phone lines with high productivity/volume.
?ssists patients in scheduling appropriate procedures, using correct CPT code based on referral.
?ssists in referring physician offices in scheduling patients for appropriate procedures.
?esponsible for obtaining complete and accurate clinical, demographic, and financial information during the scheduling process.
?rovides the customer with prep and other appointment instructions.
?anage and direct calls using a centralized phone system for all Royal Health Inc Medical Imaging-affiliated outpatient sites.
?hift Wed, Thur, Fri 9:30-2:30 EST; Sat 8:00am-1:30pm EST
?osition is Hourly $16-19.50/hr
?art Time roles do not qualify for benefits
Qualifications
?xperience managing multiple phone lines, practicing superior customer service in a virtual teamwork environment, and communicating professionally with other medical facilities.
?aintain confidentiality of all centers and patient information at all times, as required by facility policy and HIPAA guidelines.
?adiology Scheduling experience required
?ne year or more of clinical/scheduling experience
?afe and secure dedicated home office with high speed internet
?igh School Diploma or GED
?SA Only
Additional Information
Extra awesome
? formal medical terminology class or equivalent medical office experience