Overview:
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world? best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
If you are on the hunt for a career and not just another job, Teleperformance is the place for you! We want to invest in your future!
How do you become a Licensed Insurance Agent? Teleperformance offers a 5-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you?l get PAID TO STUDY!
What can you expect? Teleperformance will provide a Trainer, study materials, cover the cost and schedule your state exam!
After you pass your exam, Teleperformance will support you obtaining your license in the 50 states/territories we operate in!
Benefits of working with TP include:
?aid Training
?ompetitive Wages
?ull Benefits (Medical, Dental, Vision, 401k and more)
?aid Time Off
?mployee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
Responsibilities:
Your Responsibilities
As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.
?esolve complex consumer issues and advise first level representatives on high level issues.
?ssist policy holders with billing questions and concerns
?rovide support to policy holders with any policy changes requested
Support policy holders needs by providing recommendations and adjusting as necessary
Qualifications:
We?e looking for fearless people ?eople who are inspired to deliver only the best in all that we do.
? months customer service experience minimum
?ver 18 years of age
?bility to type 25 wpm
?igh School Graduate or GED
?omfort with desktop computer system
?roven oral & written communication skills
? months Call Center experience, preferred
?ogical problem-solving skills
?vailability to work various shifts
?bility to use Windows operating systems
?rganization and work prioritization skills
Work from Home Requirements: ?nternet Connection Requirements: ?inimum subscribed download rate equal or exceeds 12.0 Mbps ?inimum subscribed upload rate equal or exceeds 3.0 Mbps ?SP must have no packet loss and ping under 50ms ?roof of internet speed required ?lean and quiet workspace
Be One of Our People
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer