We are seeking to hire two (2) to three (3) additional professional telephone receptionists. We have 2 positions for part time hours (minimum of 20 hours per week). The following hours are needed for coverage:
?ornings between the hours of 4:00 AM and 2:00 PM (Part Time)
?venings between the hours of 2:00 PM and 10:00 PM (Part Time)
?plit Shifts are also available for this position.
Working at least one weekend day is a requirement for this position.
If you have a strong work ethic, effective communication skills, an empathetic and compassionate personality, and a positive attitude, we would love to have you as part of our team!
For the last 30+ years, Always On Call has been providing virtual receptionist, customer service, emergency dispatch, and switchboard services to a wide range of exclusive clientele. As a Telephone Receptionist, you will be the first impression for businesses, non-profits, and government agencies, serving as an extension of their office when they are unable to answer the phone personally. Ultimately, this position is all about providing an integral service to assist callers in their time of need.
To be successful in this position, you must have a pleasant personality, professional demeanor, and able to enunciate clearly. The ability to answer multiple calls in a timely manner and use American business etiquette on calls, with accurate spelling, grammar, and sentence structure are essential for this position. As a 24/7 industry, this position requires working in shifts, so flexibility is a plus.
Who We Are:
Always On Call is an essential service provider, representing business professionals, home healthcare and hospice services, medical offices, funeral homes, trade services and contractors, hospitality companies, government agencies, and crisis hotlines. We are not a typical call center and DO NOT provide telemarketing. We represent businesses throughout the world, as if we are receptionists seated in their office. In fact, Always On Call? team has been honored with dozens of awards for 'Outstanding Service' by the Association of Teleservices International, the Canadian Call Management Association, and the National Amtelco Equipment Owners Association as one of the leading contact centers in North America.
What You?l Do:
?nswer and relay telephone calls using a state-of-the-art telecommunications system.
?rovide pertinent information, and/or take messages using a customized computer-based scripted messaging system.
?ollow client and company procedures for call handling and relaying of information.
?njoy working in a fast-paced environment where one appreciates making the difference in someone else? life, especially in a time of need.
?tilize good judgment and professional acumen, with an empathetic and caring personality.
?nsure punctual attendance for scheduled shifts.
What You?l Need:
?ompassionate demeanor and professional attitude.
?table Internet Connection
?omputer with a Windows 10 or newer operating system.
?ual Monitors
?attery Backup
?roficiency in Microsoft Windows and Microsoft Office 365
?ands-on experience with basic office equipment.
?bility to type a minimum of 45 WPM, while asking pertinent questions and documenting the caller? responses.
?olid written and verbal communication skills
?bility to be resourceful and proactive when issues arise.
?ilingual Spanish is preferred, but not required.
?igh School Diploma or Equivalent
What We Offer:
?ourly Shift Differentials for Evening, Weekend, and Overnight Hours
?remium Pay on Major Holidays
?aid Birthday's Off
?aid Sick and Personal Time Off
?erformance Based Bonus Structure (Award of Excellence Program)
?xcellent Benefits: Health, Dental, Vision, STD, LTD, Life Insurance, EAP, TeleDoc, and 401K. Benefit Eligibility is Based on Regular Full-Time Hours
?pportunities for Advancement
Equal Employment Opportunity Employer:
Always On Call is committed to providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, genetic information, sexual orientation, sexual preference, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state and local laws.
Job Type: Part-time
Pay: $14.00 - $17.50 per hour
Expected hours: 24 ?2 per week
Schedule:
?ay shift
?vening shift
?very weekend
?ight shift
?vernight shift
Application Question(s):
?re you available to work at least one weekend shift per week?
?ou will need to have your own equipment for this role. Do you have a computer with a Windows 10 or newer operating system that you will be able to use for this position?
Education:
?igh school or equivalent (Preferred)
Location:
?ennessee (Required)
Shift availability:
?ay Shift (Preferred)
?ight Shift (Preferred)
?vernight Shift (Preferred)
Work Location: Remote