Part-time Customer Support Specialist (Western Australia)
Time zones: CST (UTC +8)
Hi there!
We?e Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark.
We take pride in helping more than 1,500,000 users worldwide keep a mileage logbook. No one likes to do mileage documentation ?o we try to remove this tedious work and make our customers?ife simpler by saving them both time and money.
Our primary markets are English-speaking; US, Canada, Australia, and the UK ?o we?e aiming to expand our international team to serve customers and users all around the world.
The role
We?e full speed ahead in improving our response time and fantastic service across all time zones and are therefore in need of a friendly and passionate self-driven individual to join our Customers Team as our new Customer support Specialist working remotely from Western Australia.
We specifically need help with the Australian market in the afternoon and helping our European customers as they wake up. We are looking for someone who is interested and excited about working in the late afternoon and evenings.
Sound interesting?
Some of your responsibilities: ?nswering questions and advising current customers on how best to use our product with a friendly tone primarily via mail but also via phone and chat. ?nswering questions and advising potential customers through email and also video product demos. ?ollecting and synthesizing customer insights; being the voice of the customer to help your teammates become better marketers, designers, and builders. ?eplying to customer reviews across platforms. ?elp with internal shipping and logistics questions.
We imagine that you:
?re located in Western Australia ?his is a must.
?nterested and able to work afternoons and evenings.
?ave 12 ?4 months of proven work experience in customer support or community management.
?ave strong communication skills in English (both verbal and written). Communication skills in other languages are a welcome bonus.
?re the type who cannot refrain from helping other people ?ou have a friendly and positive attitude and love engaging with and learning about others!
?re quite tech-savvy, curious, and motivated to gain a deep understanding of how our product works ?nside and out.
?re critical thinking and have problem-solving skills and high attention to detail.
?ave team spirit ?verybody helps each other at Driversnote.
?elf-motivated & self-managing with exceptional time management skills.
It would be nice if you:
?ave experience in support software, onboarding customers, or collecting customer feedback.
?ave an interest in accounting.
?ave experience with mileage reimbursement.
?ave experience with working 100% remote.
?ave read and enjoyed ?appos: Delivering Happiness?
The important details:
?inimum 21 hours per week.
?t is expected that you can work 3 hours a day 7 days a week.
?38.90 AUD/hour, invoiced monthly.
?00% Remote work.
?ust be located in Australia.
?3 vacation days per year ?es, we are based in Europe.
In addition, we offer:
You?l get to work with and learn from a team of highly experienced entrepreneurs and tech people. We?l set aside resources for independent skill development to help you grow and develop your career.
As part of your onboarding, we will fly you to Copenhagen to meet the rest of the team.
How to apply
If you?e interested, please send us an application by going to the link below.
We?l accept applications until February 22. You will hear back from us no later than February 24. If you have been shortlisted, we will ask you to do a case study, followed by interviews.
Expected start date: March 6, 2023
We look forward to hearing from you!