Licensed Property and Casualty Agent - Pet Insurance
Description:
?ur Opportunity
?o you have a passion for helping animals, and currently hold a Property & Casualty insurance license? Come make an impact at Chewy! We have a unique opportunity for you to join our pet insurance team.
?hewy (Chewy Insurance Services), a newcomer to the pet insurance market, is dedicated to helping pet owners protect their beloved furry companions. We are committed to offering comprehensive coverage and exceptional customer service to ensure that pets and pet parents receive the best possible care when they need it most. We are seeking dynamic and passionate individuals to join our team as Licensed Customer Service Representatives (LCSR) and play a crucial role in helping pet owners make informed decisions about their pet's insurance needs.
?s an LCSR, you will play a pivotal role in educating customers about our premier pet insurance policies and enrolling their beloved pets in comprehensive coverage. You will play a pivotal role in educating pet owners about the benefits of pet insurance and tailoring coverage plans to suit their unique needs.
?his position is remote and as such, you should be comfortable working from your home. This role does require you to live within a commutable distance to one of our hubs in Hollywood, FL, Dallas Fort Worth Metro Area, Texas, and the Metro area of Phoenix, AZ.
?hat You?l Do
?nswer inbound warm leads from potential customers who have expressed interest in our pet insurance policies.
?tilize a consultative style to understand the unique needs of each customer and tailor insurance solutions accordingly.
?resent the value of our pet insurance policies and emphasizing the benefits they offer, rather than focusing solely on the price.
?ffectively set the agenda during calls to maintain call control and guide the conversation towards successful enrollment.
?rovide detailed information about our policies, coverage options, and answer any questions or objections customers may have.
?vercome objections and concerns with confidence and empathy to instill trust in potential customers.
?tilize assumptive closing techniques to confidently guide customers through the enrollment process.
?ccurately enroll pets in policies, ensuring all necessary information is collected and documented.
?eet and exceed enrollment targets and objectives.
?se creativity and critical thinking skills to research, problem-solve, and determine appropriate solutions for the customer and follow up as needed to resolve issues.
?evelop a working knowledge of insurance and operate as an expert on Chewy? pet health insurance plans, knowing the key features and options to recommend the best plan for pet parents.
?onsistently offer understanding, active listening, patience, empathy, and kindness to customers and Team Members. Operate with a willingness to learn by receiving and giving feedback in a way that promotes a culture of being open-minded to grow.
?earn and operate within Chewy and our third-party insurance partner internal and external technologies to provide a consistent customer experience.
?eceive and handle Healthcare and customer service contacts (phone, email, chat) as business needs require.
Requirements: ?equired to have and maintain a Property & Casualty Insurance license in your home state. ?+ years of experience in an insurance Sales-based role preferred. ?ust be able to obtain non-residence licensure in all 50 US State. ?+ years of customer service experience ?xcellent communication skills with a customer-centric approach. Ability to actively listen, understand customer needs, and provide appropriate solutions. ?amiliarity with the insurance industry, particularly pet insurance, is a plus. ?roven track record of quality, productivity, and the ability to understand customers?eeds. ?trong ability to handle objections and turn them into opportunities. ?ositive attitude, adaptability, and a willingness to learn and grow within the role. ?roficiency in basic computer applications and data entry. ?emonstrated ability to multi-task in a fast-paced environment without missing details or cutting corners. ?lexibility to shift schedule and work overtime as needed.
Benefits: