Customer Service Representative (Bilingual: Spanish / English) Remote
The Customer Service Representative-Remote (Bilingual: Spanish / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a ?ork from home?areer change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns ?orld? Best Workplaces,?appiest Employees,?nd ?est Companies for Career Growth?wards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!
As a remote Customer Service Representative, you?l join an organically diverse team from 70+ countries where ALL members contribute and support each other? success and well-being, proudly united as ?ame-changers.?ogether, we help the world? best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we?e looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great ?ork from home?pportunity that will allow you to reimagine an all-new career journey and develop ?riends for life?t the same time. We?l give you all the training, technologies, and continuing support you?l need to succeed. Plus, at Concentrix, there? real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That? why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you?e always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative working from home, you will:
?rovide inbound customer support using a call flow guide in the customer? preferred language
?elp customers resolve basic technical issues
?rack, document, and retrieve information in databases
?ffer additional products and/or services
?eliver expert customer experiences?th a smile
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
?he ability to speak fluent Spanish and English
?+ year of customer service experience
? high school diploma or GED
? quiet, distraction-free environment to work from in your home
?roficiency in fast-paced multi-tasking
?agerness to learn new technologies
?trong computer navigation skills and PC knowledge
? desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
?igh Speed internet (no wireless/hotspots or satellite) and a smartphone
?ust reside in the United States or have a valid U.S. address for residence
WHAT? IN IT FOR YOU
One of our company? Culture Beliefs says, ?e champion our people.?hat? why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we?l invest in YOU to aid in your career path and in your personal development. In this role, you?l also be provided with:
?aid training and performance-based incentives
?ucrative employee referral bonus opportunities
?01K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
?ealth and wellness programs with trained partners to help promote a healthy you
?entorship programs that support your rewarding career journey
?rograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
?elebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their ?mployer of choice.?Job Type: Full-time
Benefits:
?01(k)
?ental insurance
?lexible schedule
?ealth insurance
?n-the-job training
?aid time off
?rofessional development assistance
?eferral program
?ision insurance
?ork from home
Application Question(s):
?lease provide your direct email address.
Language:
?panish (Required)
Work Location: Remote