Fashion Consultant : Assisted Business (Tele & Chat Sales)
Lenskart.com is seeking a passionate Tele/Chat Sales Representative who truly puts our customers at the center of everything they do. In this role, you will play a pivotal part in generating sales for our company while prioritizing the establishment and maintenance of exceptional customer relationships. We are looking for an enthusiastic individual who possesses excellent communication skills and a natural ability to connect with people. As an effective sales representative, you will excel in presenting our products or services over the phone, addressing any concerns or inquiries, and resolving customer issues promptly.
? Interview Days: Monday to Friday
? Time: 11 am to 2 pm
Interview Location: Lenskart.com, 3rd floor, 54, Sector 44, Gurugram, Haryana, 122003(https://goo.gl/maps/d3GbymfKkQ4eViQZA)
?ffer prompt, courteous assistance and have meaningful conversations with potential customers via various communication channels, including phone, email, live chat, and social media, actively understanding their needs and providing relevant information about our products or services.
?rovide guidance and support to customers on how to use our products effectively. Offer troubleshooting assistance for any technical difficulties they may encounter.
?rive sales and close deals: Utilize effective sales techniques to persuade customers and close sales deals, meeting or exceeding assigned sales targets. Demonstrate product knowledge and highlight the value and benefits to customers.
?oster customer relationships: Build and maintain strong customer relationships by providing personalized assistance and exceptional service. Address customer queries, concerns, and complaints promptly and professionally, ensuring customer satisfaction and loyalty.
?tay updated on customer service best practices and company policies. Utilize available resources and training materials to enhance your customer assistance skills.
?ffective communication: Communicate clearly and effectively to convey product information, pricing, promotions, and any relevant updates to customers. Listen actively to customer feedback and adapt communication style to best serve their needs.
?our objective is to not only drive business growth but also to ensure an outstanding customer experience that keeps our customers coming back for more.
Requirements
?xcellent verbal and written communication skills.
?he candidate should be flexible with working hours, including weekends or evenings.
?mpathetic and patient approach to handling customer inquiries and understanding the needs of the customer.
?trong problem-solving abilities and a proactive attitude towards customer satisfaction.
?bility to multitask and work efficiently in a fast-paced environment.
?rior experience in sales or related roles is a plus.
What we offer
?ompetitive compensation package and Unlimited Incentives
?raining and professional development to enhance sales skills, product knowledge, and customer service expertise.
?erformance recognition and rewards
?areer advancement opportunities and internal movement opportunities
?ollaborative and inclusive work environment
?mployee discounts and perks
?erformance based WFH flexibility
Join our team as a Fashion Assistance Specialist and play a vital role in delivering exceptional customer support. Together, we will cultivate lasting customer relationships and foster brand loyalty. Be part of our commitment to providing outstanding service and make a meaningful impact on our customers' experience.
Location
Gurugram, Haryana