Night Shift: Document Production Specialist - Remote
?his is a remote role with occasional travel to the Newcastle office
?his role operates on a Night shift: 18:00 - 02:00
About Our Client
This client is one of the largest international law firms in the world. With over 30 offices across the globe, they strive to exceed the expectations of their clients, providing them with the highest-quality advice and legal insight, which combines the firm's global standards with in-depth local expertise.
Job Description
Document Production and Adminstration
Providing an accurate and high quality document production service.
Profiles of tasks vary across a large suite of legal and non legal work streams including, but not limited to:
?roducing high-quality legal documentation using templates or tailored as per requirements (incl. MS Word, PPT, Excel and Adobe PDF)
?ocument health checks/cleaning and converting
?raphics/Charts
?ocument conversions
?ffering Circulars, Legal Review Reports, Client Briefings, Technical Bulletins, Mail-Merge, eMailers
?ross-reference checking
?evisions and amendments
?omparisons/blacklining
?opy typing
?udio typing
Priortise in accordance with agreed deadlines and as directed by the Workflow team.
Ensuring accurate use of the workflow application (Elevate).
Working seamlessly with the Firm's document management system, iManage, for all document retrieval and return to the system.
Ensure any handovers are completed in detail and accurately to ensure a continuous, seamless service.
Team Support
Working collaboratively with team members to ensure the provision of first class support services to fee earners Globally.
Establish, maintain and develop effective communication with team/colleagues globally.
Complete any ad-hoc duties as requested by GBS Management.
Client Focus
Delivery of exceptional customer service, present as proactive, friendly, helpful, willing and efficient at all times.
Ensuring timely, efficient and accurate communications with all colleagues and clients.
Working Relationships
Success will be dependent on positive and collaborative working relationships which are established with colleagues across all GBS Teams
Key working relationships for a DPS will be:
?ee earners to whom they provide first-line support
?BS Team Members (across all GBS Hubs)
?ractice Assistants and Virtual Assistant teams
?ail, Print and other Business Professional services
The Successful Applicant
Your experience
?xcellent copy and audio typing speeds
?ntermediate working knowledge of Microsoft Outlook
?p-to-date experience of Microsoft Suite, eg: Word, PowerPoint and Excel to MS Office 365 Associate level - MOS Certified
?ntermediate knowledge of Adobe Acrobat
?ntermediate knowledge of Adobe suite
?olid experience within a professional corporate services environment
?SCE/O-level standard or equivalent
?trong communication skills are essential, the ability to communicate clearly, persuasively and with sensitivity, both orally and in writing when dealing with lawyers, partners, practice assistants, trainees, paralegals and various support staff
?emonstrate using own initiative / judgement
?xperience of meeting deadlines, prioritising a busy workload and working under pressure, especially when working alone or during the closing of deals
?deally, solid document production experience
?revious experience within a legal environment would be an advantage
Client Focus
We believe in bringing the client - both internal and external - to the centre of everything we do. To do this we need to understand, anticipate and fulfill the unique needs and expectations of each client. We call this 'Client Focus' and to help deliver this core part of our business strategy, we want to recruit people who not only excel in their field but who are also client focused.
We are looking for people who:
?an demonstrate a keen interest and enthusiasm to understand clients' priorities;
?re self-starters but also team players ready to help others and contribute to the success of GBS;
?isten, question and deliver; and
?e reliable and responsive and can put the needs of the client first.
In short, we are looking for people who are motivated by client satisfaction and who strive to exceed the expectations of their clients.
What's on Offer
Remote Working
Due to the nature of this role, it is recognised that it can be performed mostly remotely with the expectation of coming into the office only as business needs require.
What we offer including our broad range of benefits and working environment
When you join, you will have access to a broad range of benefits to support you across many aspects of your personal and professional life including financial, wellbeing, lifestyle, and family friendly benefits.