Delivery Station Customer Service Associate, CS Delivery Station Liaison, CS Delivery Station Liaison
?igh School or equivalent diploma
?revious experience in Customer Service
?bility to effectively prioritize work time to ensure efficiency
?xperience with Windows Operating Systems and Microsoft Outlook
?amiliarity with multiple web browsers, data base searching and instant messenger tools
At Amazon, our mission is to be Earth? most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We?e making history and the good news is that we?e only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it? making sure we put smiles on customer? faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
?ommunicating with customers directly in-person, in addition to communicating via phone and email
?mpathizing with and prioritizing customer needs
?pholding company values and respecting every customer
?esolving issues and setting appropriate expectations with customers
?learly understanding and responding appropriately to the issues that customers present
?onsistently composing grammatically correct, concise, and accurate written responses to customer issues
?pproaching problems logically and with good judgment to ensure the appropriate customer outcome
?aking quick and effective decisions on behalf of the customer
?orking a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation
?arry, lift, push and pull up to 49 pounds
?requently push, pull, squat, bend and reach
?tand and walk during shifts lasting up to 12 hours
?ork in an environment where the noise level varies and can be loud (hearing protection will be provided)
?ork in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You?l be based at one of our last-mile delivery warehouses, where Amazon? leading logistics system operates. As orders are dispatched and delivered, you?l be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you?l be informing our delivery partners. Where you notice a delivery issue, you?l get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon? logistics, you?l develop logistical and customer expertise that sets Amazon apart. You?l connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth? most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service
team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers?appiness. Our
goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to
offer expert insights into our customers?ost complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team
is always looking for ways to make Amazon? customer service even better, and we need excellent people to make that happen.
?achelor Degree or equivalent work- related experience
?roficiency in verbal and written communication skills
?xperience in understanding performance metrics and developing them to measure progress against key performance indicators
?xperience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.