Luxury Beauty Chat Consultant, x at Amazon.com Services LLC - A57 New York, NY
Luxury Beauty Chat Consultant, x job at Amazon.com Services LLC - A57. New York, NY. DESCRIPTION
Amazon is seeking a passionate and experienced beauty consultant to provide world class service to address inquires and provide expert recommendations to customers in a remote environment via live chat. As a Luxury Beauty Chat Consultant, you will ensure an exceptional and personal experience for our customers to achieve their beauty objectives, representing the highest industry standards, while building new and nurturing existing customer relationships. The ideal candidate will have remote customer-facing experience, be passionate and knowledgeable about luxury beauty products, and excel in written customer communication and multitasking. Candidates must have a proven track record of driving sales for brand partners and exceptional customer service. Candidates must thrive in a start-up environment where they bring creativity, demonstrate long-term thinking, and an ability to navigate an ambiguous and changing business. Candidates should be highly motivated, independent and passionate about luxury beauty.
This team? operating hours are 8 hours per day (9am-5pm EST), 7 days a week, and subject to change. Candidates must have flexibility to work a variety of shift assignments including nights/weekends/holidays. This is a remote position hiring for employees located in NY, CA, TX, VA, WA
Key job responsibilities
?rovide world class personalized recommendations for customers via chat by utilizing beauty expertise and brand and product knowledge, to offer advice through conducting online one to one consultations
?ommunicate simultaneously with multiple customers, via chat, in a friendly, personalized, and informative manner to recommend products based on needs and preferences.
?dentify and understand customers individual needs and personal preferences to assist in selecting tailored skincare and make up regimens
?ddress customer inquires and product related questions promptly, professionally and accurately
?evelop thoughtful regimen curations and provide expert advice to inspire customers to discover Luxury Beauty selection and services
?articipate in ongoing training and education programs to stay in the know on the brand and product to provide informed recommendations to customers
?resent products and services to customers by exhibiting knowledge that helps gain and retain customer trust and confidence
?chieve and exceed sales goals and performance metrics as determined by conversion rates to drive business growth
?ctively promote the Luxury Beauty brand and keep a strong positive professional image during all customer interactions
?emonstrate entrepreneurship and ownership by providing feedback and suggestions to improve broader service offering and luxury shopping experience
?ontinuously seek opportunities to grow and elevate the chat consultation experience to improve customer satisfaction
?e creative yet intentional to find ways to go above and beyond for your customers
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - CA | Virtual Location - NY | Virtual Location - TX | Virtual Location - VA | Virtual Location - WA BASIC QUALIFICATIONS
?+ year relevant beauty experience which can include retail sales counter or chat selling
?xceptional written communication skills, including the ability to clearly communicate in writing and speech to a global customer and brand base
? strong luxury beauty knowledge base including an array of brands, products and skincare and makeup knowledge
?emonstrated passion for thoughtful, creative and elevated customer service and selling skills, flexible to adapt quickly to changing customer and business need
?onfidence and the ability to make decisions under pressure
?bility to interpret and analyze both personal and team goals
?omputer savvy with knowledge of MS Office Suite; familiarity with multiple web browsers, windows navigation, instant messenger tools (e.g., chat), and social media
?lexibility with schedule, including weekends/evenings and occasional holidays, to service customers