Customer Service Representative-(Nights, Weekends, Holidays)

About the position

As an After-Hours Customer Service Agent at Insight Technology, Inc., you will provide exceptional support to customers during nights, weekends, and holidays. This role is essential for maintaining customer satisfaction and ensuring a seamless experience even when the standard office is closed. You will act as a liaison between the company and its customers, resolving inquiries and troubleshooting issues in a fast-paced environment.

Responsibilities
? Provide exceptional support to customers during nights, weekends, and holidays.
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? Act as a liaison between the company and its customers, resolving inquiries and troubleshooting issues.
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? Respond to customer inquiries via phone, email, live chat, or social media platforms.
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? Maintain up-to-date knowledge of products, services, policies, and procedures.
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? Address and resolve customer issues, complaints, or technical problems efficiently and professionally.
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? Offer proactive assistance to customers, providing guidance or troubleshooting tips.
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? Work closely with other customer service agents to ensure smooth communication and efficient issue resolution.

Requirements
? Strong customer service skills with a passion for helping others.
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? Excellent communication skills, both verbal and written.
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? Ability to maintain up-to-date knowledge of products and services.
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? Experience in customer service.

Nice-to-haves
? Bilingual abilities to enhance communication with diverse customers.

Benefits
? 401(k)
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? Dental insurance
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? Employee discount
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? Flexible schedule
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? Health insurance
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? Paid time off
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? Vision insurance