Job Type
Full-time, Part-time
Description
Headquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.
At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission.
Requirements
?+ yr Call Center experience
?nswer incoming phone calls throughout scheduled shift. Assisting customers with healthcare claims and enrollment
? warm and friendly approach developing a good rapport with a caller
?n agent must be able de-escalate and manage difficult calls
?ust strive to be professional, level-headed, to provide consistent, high-quality customer support.
?alls require excellent listening skills research and attention to detail
?p to 12 applications on one call
?trong navigation skills, quickly transition from one task to another
?roficient with dual monitors
?xcellent communication skills
?inimum 25 WPM typing
?eyboard shortcut knowledge
?igh school diploma, GED
?ust reside in the US
?uccessfully complete the mandatory paid 4-week training with 100% attendance
Job Details (what you will be doing)
As a member of the Customer Experience team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our members.
Equipment and workspace requirements
?uring training agents are required to be on camera (camera provided)
?IPAA requirements are: private, dedicated, distraction free quiet workspace
The candidate must have the following equipment:
?wo (2) 22' monitors - with Video adaptor
?ust connect directly to internet - hardwired
?S based internet service provider
?ireless is not available - Internet speed test verification (25MBPS download 5 MBPS upload)
Training
?onday - Friday 9:00am to 5:30pm EST
?ate: TBD; 4 weeks of training
Pay Rate
?14.50 per hour
?his is a W2 (employee) position
?e are paid biweekly via direct deposit
?ll mandatory events are paid (orientation, training & nesting)
?f you are selected, your offer is contingent upon successfully completing and passing a background check.
?irect Interactions does not pay for or reimburse any monies related to fees and/or services that are required to perform the job.
?here are NEVER any fees associated with applying or working for Direct Interactions.