Position Purpose:
The User Experience Manager is responsible for attracting, retaining, and developing top talent focused on designing intuitive, quality products through collaboration with end users and modern software development teams. The User Experience Manager works closely with teams of designers to support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams.
Key Responsibilities: ?0% Strategy & Planning: ?ains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience ?ligns user experience efforts across products and projects ?ommunicates with key user and operational groups to understand business needs ?licits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders ?resents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners ?0% Delivery & Execution: ?rovides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise ?ocuments, reviews and ensures that all quality and change control standards are met ?eviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities ?eceives and prioritizes incoming requests from business partners and stakeholders ?uides the analysis of user experience data and provides recommendations to address business needs ?oaches and pairs with product team members (UX, engineering, and product management) across product teams to design solutions and share best practices ?uides the creation of designs such that information is easy to find, consume and understand ?uides the communication of ideas and designs to end users and product team members ?0% People: ?rovides leadership, mentoring, and coaching to User Experience professionals ?ttracts, retains, and develops top talent ?onducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback ?osters collaboration with team members (Engineering, Product Management, etc.) to drive value and identify and resolve impediments ?cts as a proponent of UX practices ?dvocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs ?uides more junior team members in strategy, alignment, analysis, and execution tasks ?articipates in and contributes to learning activities around modern software design and development core practices (communities of practice)
Direct Manager/Direct Reports:
?ypically reports to the User Experience Sr. Manager, Technology Director or Sr. Director.
Travel Requirements: ?ypically requires overnight travel 5% to 20% of the time.
Physical Requirements: ?ost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
?ocated in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Minimum Qualifications: ?ust be eighteen years of age or older. ?ust be legally permitted to work in the United States. ?ust be legally permitted to work in the United States
Preferred Qualifications: ?-7 years of relevant work experience ?xperience working as a UX Designer or Researcher in a modern software development based enterprise environment and overseeing team members ?roficiency in guiding more junior team members through User Experience fundamentals in a professional setting ?xperience managing and growing team members in a professional setting ?xperience balancing workloads across teams ?astery in one or more of the following disciplines: user research, interaction design, information architecture, visual design; Experience with the others ?astery in translating user needs into visual assets and guiding others to do so ?astery in working as part of a collaborative, cross-functional modern software development team
Minimum Education:
?he knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
?o additional education
Minimum Years of Work Experience:
?
Preferred Years of Work Experience:
?o additional years of experience
Minimum Leadership Experience:
?one
Preferred Leadership Experience:
?one
Certifications:
?one
Competencies:
?ttracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
?alances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
?uilds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
?ollaborates: Building partnerships and working collaboratively with others to meet shared objectives
?ommunicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
?evelops Talent: Developing people to meet both their career goals and the organization's goals
?rives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
?rives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
?anages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
?rganizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
?ituational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations