Job Description:
• Understand the customer’s needs, their eco-system, and have a deep knowledge of solutions
• Prepare for, manage, and execute onsite and remote installation and training with new and existing customers
• Follow best practices in issue resolution, managing customer expectations, and delivery of solutions on complex network environments
• Work in synergy with the Technical account Experts to meet with the relevant KPIs and excel with customers’ experience interfacing with product management, R&D, and Technical Customer Support, providing technical insight and customer feedback from the field
• Support team with Digital Forensics activities
Requirements:
• Bachelor’s degree - IT engineering, or 3 Years of work-related experience in networking, servers, and IT Security (customer-facing)
• Advanced Knowledge of network-based communications (IP, DNS, subnetting, Active Directory) and the configuration of hardened IT systems (government setups). This includes cross-network traffic (VPN, multiple subdomains, etc.), switch configurations, and remote storage.
• Ability to perform server builds and configure server operation systems [Microsoft Windows Server 2016/2019, Linux (CentOS, RedHat, Debian)]
• Excellent problem-solving skills and the ability to identify creative solutions
• Develop and maintain excellent client relationships
• Strong technical aptitude to learn software tools and other technologies
• Experience delivering technical training to various sized groups
• Experience working in global companies and with global customers.
• The ability to travel up to 60% is a must!
• Knowledge of digital forensics and digital investigation is a major plus
• Scripting (Windows PowerShell, Python, Perl, Bash ) is a major plus
Benefits: