Company Overview:
The Pre-Sales Solutions Manager leads and scales a high-performing team of Solution Architects that act as the technical and solutioning backbone of the commercial organization. This role is accountable for translating the company's capabilities framework into winning, customer-centric solutions that drive revenue growth across U.S. and multinational markets.
Working in tight partnership with Sales, Product, and Delivery, this leader ensures that opportunities are approached through a consultative, solution-led mindset—moving from customer outcomes and business problems to integrated technology architectures. The role owns the end-to-end pre-sales motion: from opportunity qualification and solution design to proposal strategy, technical validation, and handoff to delivery.
The Pre-Sales Solutions Manager is also responsible for operational excellence of the pre-sales function, including resource planning, skills development, deal prioritization, and performance management—ensuring the team operates as a predictable, scalable, and high-impact revenue engine.
Responsibilities:
- 1. Lead and scale the Pre-Sales Solutions organization: Lead, mentor, and develop a high-performing team of Solution Architects aligned to the company’s capabilities framework, ensuring strong technical depth, commercial mindset, career growth, and consistent delivery excellence.
- 2. Own the end-to-end solutioning strategy for revenue generation: Drive the design and validation of customer-centric, outcome-driven solutions that support revenue growth across U.S. accounts, ensuring all proposed solutions are technically sound, commercially viable, and aligned with customer business objectives.
- 3. Architect integrated, multi-domain solutions: Oversee the architecture of end-to-end solutions across cybersecurity, cloud, AI & data, connectivity, managed services, and enterprise platforms—ensuring cohesive, scalable, and future-ready designs.
- 4. Establish and standardize the pre-sales operating model: Define and continuously improve methodologies, frameworks, tools, and best practices across the pre-sales organization to ensure repeatability, quality, and speed in solution development.
- 5. Act as a strategic partner to Sales leadership: Partner with Sales to qualify opportunities, shape deal strategy, prioritize pipeline, anticipate competitive positioning, address complex customer objections, and increase win rates.
- 6. Build and manage a high-impact partner ecosystem: Develop strong working relationships with technology vendors, strategic partners, and internal solution teams to expand solution capabilities and accelerate deal execution.
- 7. Ensure seamless transition from sales to delivery: Work closely with Service Delivery and Customer Care to guarantee accurate scoping, clear assumptions, proper handoff, and smooth execution from pre-sales to implementation.
- 8. Drive operational excellence and performance management: Own pre-sales performance metrics, forecasting inputs, capacity planning, utilization, and KPIs—ensuring optimal resource allocation and predictable execution.
- 9. Develop talent and organizational capability: Recruit, onboard, train, coach, and evaluate Solution Architects; define skills models and career paths; continuously elevate technical, consultative, and commercial competencies.
- 10. Act as technology and market intelligence leader: Stay ahead of industry trends, regulatory requirements, and emerging technologies across cybersecurity, cloud, AI, and digital services—translating market insights into GTM and solution strategy.
- 11. Oversee workload distribution and project execution: Secure necessary resources; uphold productivity standards; ensure ethical practices; maintain technical documentation and KPIs within company repositories; and drive the adoption of new processes and procedures.
Qualifications:
- Bachelor's Degree in Computer Science, Software Engineering, Information Systems, or related discipline. Required
- Master's Degree in Computer Science, IT Management, or related discipline. Preferred
- 7-9 years IT Solution Architecture, Pre‑Sales, or Enterprise Architecture Required
- Bilingual (English/Spanish) (High proficiency)
- Information Technology Infrastructure Library (ITIL) ITIL V4 Upon Hire Required
- CompTIA Security+ Certification Cybersecurity within 180 Days Preferred
- Microsoft Certified Solutions Expert Cloud Architecture Certification (Azure / AWS / GCP) within 180 Days Preferred
- Enterprise Integration Engineer Certification TOGAF / Enterprise Architecture within 180 Days Preferred
- ServiceNow Certified System Administrator ServiceNow within 180 Days Preferred
What We Offer:
- Professional development
- A culture that celebrates success and diversity
- Medical, Dental, Vision
- 16 Holidays, 15 days PTO, 7 sick days
- 401k with a match and tuition reimbursement
The base salary range for this position at the time of this posting is indicated above. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.
Claro Enterprise Solutions, Inc. is an Equal Employment Opportunity (EEO) employer.