Salary $120k Hiring Remote Technical Services Engineer- Anywhere in USA

Hi there !

Would you be interested in the role of a Remote Technical Services Engineer / Power System Protection Engineeer - anywhere in USA

Position: Technical Services Engineer

Reports to: Technical Services Manager ?

Salary Range: $100-120k

Reporting To: Technical Service Manager

Location: Anywhere in US (closer to a good airport connection).

Residence Status: US Citizen/ Green card holder only.

The Opportunity:

seeks a professional, innovative and detailed individual for

the position of Technical Services Engineer. This position is responsible for all technical aspects

of our interface with our customers.

Ideal Candidate:

? Demonstrated customer satisfaction by providing top quality customer service problem-

solving to current and potential customers and by providing technical support to the Sales

team

? Has developed and maintained an expert level of technical expertise in electric power

system protection and/or automation (specifically relays and recorders)

? Able to manage their time effectively while working remotely on multiple demands

? Able to travel up to 20% (US/Canada/Internationally)

Responsibilities:

? Help customers apply products through visits, demonstrations, training courses

and telephone contact

? Meet with our customers to determine the feature sets that our products need to have in

order to succeed in the marketplace and provide this information to the Marketing team

? In collaboration with the other members of the Technical Services Group, provide support to

customers and resolve customer concerns by providing application notes, conference

papers, responding to questions, Webex demonstrations etc.

? Contribute customer service information to strategic plans and reviews done by Marketing;

resolve problems; identify customer service trends; determine system improvements

? Assist in the preparation and presentation of successful proposals for products,

services and systems

? Be a secondary customer contact on primarily technical matters

? Participate in training efforts and assist customers with the installation, commissioning and

operation of systems involving e products, both on-site and from offices

? Participate in industry technical meetings such as NASPI, IEEE PSRC, etc.

? Provide input to the content for manuals, datasheets, ordering guides and other literature

used by customers

? Provide support for marketing, sales, application engineering and development

activities

? Update job knowledge by participating in educational opportunities, reading professional

publications, maintaining personal networks, participating in professional organizations

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? Develop and maintain an expert level of knowledge about products and solutions

for electric power system protection and automation

? Complete assigned work within agreed schedule and budget to a high level of quality

? Assume Project Management role on assigned projects

? Fulfill supervisory duties as assigned

? Other duties as assigned

Skills & Qualifications:

? B.S. in Electrical Engineering is mandatory

? 3-5 years? experience working with relays and recorders

? Working knowledge of electric power systems and practices and philosophies

? Working knowledge of protective relay application at utility or engineering firm and industry

practices

? Experience with EMTP, load flow and short circuit studies

? Passion for our customers to see them and succeed

? Excellent technical training, speaking and writing skills

? Ability to work cooperatively in a team environment

? Very strong computer and business software skills

? Exceptional organization and 'get it done' skills

? Background check results satisfactory to

? Negative drug test result(s)

Preferred Technical Qualifications:

? Experience with electric power transmission, distribution, and generation systems

? Experience in power systems protective relay and fault recorder use involving transmission

lines and substations

? Knowledge of advanced communication protocols and communication system architecture

? Experience being a part of project teams and leading teams

? Expert knowledge of system protection, integration and automation applications

? Experience using relay products for the last few years

Equal Opportunity Employer

is an equal opportunity employer. Employment decisions are made without regard to

race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or

mental disability, genetic factors, military/veteran status or other characteristics protected by

law.

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Disability Accommodations

welcomes applications from people with disabilities. Applicants may request

reasonable accommodation related to the materials or activities used throughout the selection

process.

Relocation

This position does not qualify for relocation. Candidates must reside in the territory for which the

position is being applied. To determine if eligible,

Work Eligibility

Candidates must be legally authorized to work in the Country in which they reside and be able

to have no restrictions to travel in-between Canada and the USA as needed.

Please revert with updated resume if interested to apply