What You?l Do
In this position, the Bilingual Hotline Therapist will provide remote (from home) crisis phone interventions for callers to the suicide hotline. Additionally, for the calls received, they will make appropriate referrals for available services. *Must pass both a written and verbal Spanish Language Proficiency Test. (English/Spanish)* *Must be an Arizona resident*
Essential Responsibilities
?nswer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction
?ffectively assess clinical situations and needs of all callers.
?rovide safe and effective clinical interventions to all callers
?omplete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. Forward internal referrals to the appropriate program(s) with all required information in a timely manner.
?ork collaboratively with internal and external clients/customers. Maintain a positive attitude and flexibility to assist others.
?ill be required to work beyond his/her shift with no advance warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift.
?ttend all required meetings and training, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required.
?ssist the hotline clinical coordinator in training new staff.
?rior to using downtime for personal business, staff will be required to ensure all program forms are stocked, the hotline area is clean and organized, required reading is completed, and to complete any project to benefit Crisis and/or other departments within the agency as required by a supervisor.
?ttend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.
What You?l Provide
?aster's Degree in Psychology, Counseling, Social Work, or a directly related field.
?risis, call center and chat & text experience preferred
?xperience in the mental/behavioral health field preferred
?emonstrated ability to remain calm in stressful situations and collaborate/work in a team environment.
?panish/English bilingual Needed. ***Bilingual Differential Pay per hour***
? fingerprint clearance card is required or eligibility to obtain one.
Additional Skills And Abilities
?xcellent oral and written communication skills.
?roficient in the use of technology including chat & text functions.
?lear and effective communication
?trong customer service
?trong problem-solving and analytical skills
?bility to document detailed information
?bility to multi-task
?emonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
?aintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
?aintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners.
What We?l Offer
(Full-time employees)
?enerous PTO (15 days the first year)
?0 paid holidays per year
?edical plans (4 choices)
?ental plans (2 choices)
?ision plans (2 choices)
?03(b) retirement plan
?etirement Allowance
?ompany paid Life/AD&D and Long-term Disability
?oluntary additional Life and Short-term Disability
?uition Reimbursement
?lder Care assistance
?et Insurance and much more!
EMPACT-SPC is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).
EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
All employees of EMPACT-SPC and La Frontera Arizona are employees 'at will' as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.
EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.