Pharmacy Technician (Remote), Clinical Customer Care
This job is with Amazon, an inclusive employer and a member of myGwork ?he largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
As a Customer Service Associate, you will play an essential role in empowering our customers
to take their medications correctly and achieve better overall wellness. Our pharmacy features a
casual dress code in a nonretail facing environment. An active, in-state pharmacy technician
license is required to be considered.
Key job responsibilities
?nswer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned
?ake outbound calls including for a variety of purposes. Including situations deemed urgent by clinical pharmacist team
?ssist clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
?ssist Customer Care Associates by providing guidance and feedback utilizing a consultative approach to continually develop staff knowledge
?omplete tickets to support Customer Care Team and Clinical RPh team
?aintain advanced understanding of all Amazon Pharmacy's policies and procedures as well as Amazon Pharmacy products and services
?onitor and process all help desk assigned tasks on a daily basis
?ct as primary point of contact for escalated calls by Customer Care Associates, handle escalated calls and follow through until resolution has been met
?anage reporting of customer complaints and provide resolution per set SLA's, escalating as appropriate
?nvestigate and report pharmacy errors
?earn pharmacy laws and regulations nationwide
?erve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution
?aintain confidentiality of all customer information
?ork autonomously and proactively identify areas in need of improvement
?onstant collaboration with teammates
?ustomer-centric and commitment to quality
?ork a flexible schedule - shifts will possibly start and end outside of normal business hours
?erform other tasks assigned while working in a fast paced environment
Basic Qualifications
?ctive and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)
?igh school or equivalent diploma
Preferred Qualifications
?ational Pharmacy Technician Certification (PTCB or NHA)
?emonstrated ability to work as an effective team member
?trong organization skills and attention to detail
?xperience recognizing and identifying patient medications
?+ months of relevant experience working with computer and web based tools
?xperience working under pressure in a fast-paced work environment while consistently
meeting standards for productivity and quality
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.