Tons Of Phones is looking for a customer-focused and tech-savvy Live Chat Agent to join our growing team. As a Live Chat Agent, you?l be the first point of contact for our customers, assisting them with inquiries, troubleshooting, and providing top-notch support through our online chat platform. If you have excellent communication skills and a passion for helping people, this role is perfect for you!
Key Responsibilities
?espond to customer inquiries via live chat promptly and professionally.
?rovide accurate information about Tons Of Phones?roducts, services, and promotions.
?roubleshoot and resolve customer issues or escalate them to the appropriate department.
?aintain a positive and empathetic attitude while ensuring customer satisfaction.
?rack and document customer interactions using the company? CRM system.
?eet or exceed performance metrics, including response times and customer satisfaction ratings.
Qualifications
?revious experience in customer service or live chat support is preferred.
?trong written communication skills with excellent grammar and attention to detail.
?bility to multitask and handle multiple chat sessions simultaneously.
?roficiency with chat software and CRM systems is a plus.
? reliable internet connection and a quiet, distraction-free workspace.
?vailability to work flexible shifts, including weekends and holidays, if required.
Benefits
?ompetitive Pay: Hourly wage with opportunities for bonuses based on performance.
?lexible Work Schedule: Work from the comfort of your home.
?omprehensive Health Benefits: Medical, dental, and vision insurance (if applicable).
?aid Time Off: Vacation days, sick leave, and paid holidays.
?mployee Discounts: Exclusive discounts on Tons Of Phones products and services.
?raining and Development: Access to ongoing training and career growth opportunities.
?echnology Support: Equipment provided or reimbursement for home office setup.
?erformance Incentives: Recognition programs and additional rewards for meeting goals.
Available shifts and compensation: We have available shifts all days of the week. Compensation is $47.00 - $80.00/hour.
Learn more about us at https://tonsofphones.com/.
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