Levitate is a company focused on making a positive impact for its customers and team. They are seeking an Implementation Specialist to serve as a vital link between Sales and Customer Success, helping new clients onboard and integrate with their platform.
Responsibilities
- Lead implementation calls with clients to guide them through setup and onboarding
- Collaborate closely with Sales, Support, and Customer Success teams for smooth handoffs
- Troubleshoot implementation challenges through problem-solving and collaboration with Support and Engineering
- Accurately document customer interactions and updates in our system
- Effectively manage time and tasks to meet implementation deadlines
- Use AI tools to clean and prepare spreadsheets during onboarding processes
Skills
- 1–2 years of customer-facing experience, preferably in a tech environment
- Strong technical aptitude and comfort with tools and integrations
- Fluent in Excel (basic formulas, VLOOKUP, data manipulation, etc.)
- Excellent written and verbal communication skills
- Highly organized with strong time management and multitasking abilities
- Professional and empathetic when working with clients
- Strong problem-solving mindset with a collaborative attitude
Benefits
- Paid time off and paid provincial holidays to facilitate strong work-life balance
- Paid parental leave that provides employees with support and flexibility as they grow their families
- Extensive benefit options including private pension matching, healthcare benefits, etc.
- Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events
Company Overview
- Levitate develops a relationship marketing platform that provides communication tools and an AI dashboard. It was founded in 2017, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 201-500 employees. Its website is https://levitate.ai.