At arenaflex, we're revolutionizing the way people interact with our company, and we're looking for talented individuals to join our team as Customer Service Consultants. As a Customer Service Consultant, you'll be the vital link between our customers and our company, providing a seamless and iconic customer experience. If you're passionate about delivering exceptional customer service, have a strong sales background, and are looking for a challenging and rewarding role, we want to hear from you.
**About arenaflex**
arenaflex is a leading company that has disrupted the auto industry by delivering an honest, transparent, and high-integrity experience to our customers. We've become the nation's largest retailer of used cars, with over 200 locations nationwide, and we're committed to helping every associate grow their career and achieve their best, at work and in their community. We're recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
**Job Summary**
As a Customer Service Consultant, you'll be responsible for connecting with inbound customers online and over the phone to find out what they want and need from their next car purchase. You'll use your knowledge of our inventory to guide customers towards vehicles that meet their needs and provide support every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. You'll also have the opportunity to mentor others as your skillset expands and achieve sales targets while providing an iconic customer experience.
**Key Responsibilities**
* Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
* Use your knowledge of our inventory to guide customers towards vehicles that meet their needs
* Provide support every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
* Mentor others as your skillset expands
* Achieve sales targets while providing an iconic customer experience
* Acquire the Automotive Sales Persons License in specific states (may require testing and travel as some states request physical presence to apply for the license)
**Qualifications and Requirements**
* Sales and customer service experience, in an area such as retail, is preferred
* Thrive in a fast-paced sales environment
* Good listening skills and a strong customer focus
* High level of self-motivation to achieve performance goals
* Strong written and verbal communication skills
* Ability to learn and master new technologies; strong computer skills
* Open availability for shifts that may include nights, weekends, and holidays
* Must be open to shifting schedules two times per year according to needs of the business
* Hybrid role with requirement for working on site one day per week
* Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
**Skills and Competencies**
* Strong communication and interpersonal skills
* Ability to work in a fast-paced sales environment
* High level of self-motivation and ability to achieve performance goals
* Strong written and verbal communication skills
* Ability to learn and master new technologies; strong computer skills
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
* Opportunities for career growth and advancement
* Comprehensive training program to help you succeed in your role
* Ongoing support and feedback from experienced colleagues and managers
* Access to cutting-edge technology and tools to help you deliver exceptional customer service
* Opportunities to participate in professional development programs and workshops
**Work Environment and Company Culture**
* Work from home opportunity with flexible scheduling
* Collaborative and dynamic work environment
* Opportunities to work with a diverse and talented team of professionals
* Recognition and rewards for outstanding performance and contributions
* Comprehensive benefits package, including paid time off, sick leave, and holidays
**Compensation and Perks**
* Competitive hourly rate: $18.00 - $26.70
* Opportunities to earn a performance-based sales incentive in addition to your hourly rate
* Comprehensive benefits package, including paid time off, sick leave, and holidays
* Opportunities for career growth and advancement
* Recognition and rewards for outstanding performance and contributions
**How to Apply**
If you're passionate about delivering exceptional customer service and have a strong sales background, we want to hear from you. Click the link below to apply for this exciting opportunity to join our team as a Customer Service Consultant.
**Simple Application Process**
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!