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// POSTED: Apr 17, 2026

**Experienced Business Intelligence Engineer – Amazon Customer Service Analytics**

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At arenaflex, we're on a mission to revolutionize the way we serve our customers by harnessing the power of innovative technology. As a Business Intelligence Engineer on our Amazon Defect Elimination Analytics team, you'll be part of a dynamic and entrepreneurial team that's passionate about solving complex problems and driving business growth. If you're a data-driven professional with a passion for analytics, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions that empower businesses to make data-driven decisions. Our team of experts is dedicated to delivering cutting-edge technology that drives business growth and customer satisfaction. As a Business Intelligence Engineer, you'll be part of a fast-paced and collaborative environment that's more startup than big company. You'll have the opportunity to work with a diverse team of professionals, including software developers, data engineers, research scientists, economists, and product managers. **The Role** As a Business Intelligence Engineer, you'll play a critical role in driving business growth and customer satisfaction by providing insights on customer feedback, creating key performance indicators (KPIs) for our products, and assisting in feature engineering and model development. You'll partner with cross-functional teams to consult, develop, and implement KPIs, automated reporting, and data infrastructure improvements to meet business needs. Your expertise in data analysis, visualization, and modeling will help us identify defects, associate them with root causes, and prioritize improvement opportunities based on business and customer needs. **Key Responsibilities** * Design, develop, and maintain scaled, automated, user-friendly systems, reports, dashboards, and other data visualizations * Partner with operations, business teams, economists, and machine learning teams to consult, develop, and implement KPIs, automated reporting, and data infrastructure improvements * Develop end-to-end automation of pipelines for applications and machine learning models * Apply analytical skills to extract meaningful insights and learnings from large and complicated data sets * Serve as a liaison with business and technical teams to achieve project objectives, requiring data gathering, problem-solving, modeling, and communication of insights and recommendations **A Day in the Life** As a Business Intelligence Engineer, you'll have the opportunity to work on a wide range of projects that drive business growth and customer satisfaction. You'll collaborate with a diverse team of professionals, including software developers, data engineers, research scientists, economists, and product managers. You'll have the flexibility to work in a fast-paced and dynamic environment, with a strong team dynamic and welcoming culture. **Benefits** arenaflex offers a comprehensive benefits package that includes: * Medical, dental, and vision coverage * Maternity and parental leave options * Paid time off (PTO) * 401(k) plan * Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package **Essential Qualifications** * 3+ years of analyzing and interpreting data with experience in Redshift, Oracle, NoSQL, and other data warehousing technologies * Experience with data visualization using Tableau, Quicksight, or similar tools * Experience with data modeling, warehousing, and building ETL pipelines * Experience in statistical analysis packages such as R, SAS, and Matlab * Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling * Experience writing complex SQL queries * Bachelor's degree in a relevant field **Preferred Qualifications** * Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift * Experience in data mining, ETL, and using databases in a business environment with large-scale, complex datasets **Why Join arenaflex?** arenaflex is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers arenaflexians to deliver the best results for our customers. **How to Apply** If you're a data-driven professional with a passion for analytics, we want to hear from you! Please submit your application today, and don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all.
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