Empowering Africa? tomorrow, together?e story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services. Job Description Devops & Support ?pply problem solving skills to solve technical problems on existing applications ?ake ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech ?mplement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications ?chedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services ?rovide inputs into application documentation for end users ?everage application documentation to guide users through application support processes ?everage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements ?xecute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues ?ollow governance & risk procedures for all application support e.g. upgrades, maintenance etc. ?ork as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services ?dentify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation ?roactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc. ?evelop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis ?evelop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs ?ompile and maintain inventory of applications and related details ?eet all SLA requirements associated with application support being provided ?ollow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc. ?aintain awareness of application risks and opportunities for improvement Education Bachelor's Degree: Information Technology Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised Truly African We are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa? largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees. We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda, and Zambia. We also have offices in China, Namibia, Nigeria, the United Kingdom and the United States of America, a Technology Hub in Prague, and insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.