Customer Service Rep (remote in the US - Weekends ONLY)
This a Full Remote job, the offer is available from: United States
ABOUT MAMMOTH TECH:???
Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world? largest brands. Some of our clients have included a Top-10 Global Restaurant Company, a Top-15 U.S. Healthcare System, and goverment contracts. We specialize in many business process outsourcing efforts such as contact center work, IT as a Service, and debt collections.
We are a fast-paced, quickly growing company with a coast-to-coast presence, looking to expand multi-fold over the next few years.
POSITION SCOPE:??
The?position of Customer Service Rep provides support for the business processes of the company.?The?primary responsibility of this?position?is?providing excellent customer service to our customers and clients. This position is directed towards outstanding Customer Service Representatives who want to be part of a team of top performers empowered to provide the best customer service experience possible.
The position is a challenging job in a fast paced,?performance-oriented?environment. The most important attributes for this position are the employee? character, intelligence, communication ability and personal motivation. A Customer Service Representative must use sound judgment in the execution of their duties, possess an engaging communication style and maintain a competitive, self-motivated demeanor.???
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DUTIES & RESPONSIBILITIES:??
The Customer Service Representative will be responsible for performing their tasks in a productive and effective manner.??
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?esponsible for communicating with customers via inbound phone calls. Additional communication lines may include email, live chat, or other means as needed.
?bility to exceed a daily quota consisting of inbound / outbound phone calls, emails, and live chats.
?ecord detailed notes of customer communication.
?aintain real-time communication by keeping the inventory volume current
?reate life-long customers by responding to their inquiry in a way that is creative, personal, comprehensive, unique, and consistent to demonstrate the customer? value.
?aintaining the high standards of professionalism and customer service expected by our clients by demonstrating efficient and courteous responses in a timely and friendly manner.
?e-escalate situations involving dissatisfied customers
?ecord and document customer interaction. Input necessary data and keep records to identify trends for escalation
?ollaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible.
?perate in a remote work environment by utilizing proficient computer skills and technical knowledge
?dapt to a fast paced and ever changing work environment.
?illing to work a customer service schedule, based on high volume days and times in the restaurant / hospitality industry
?aintain consistent and undivided attention to assigned responsibilities
?ther duties as assigned.?
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REQUIRED SKILLS/ABILITIES:?
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?lear and articulate telephone voice without major background noise or distractions
?bility to plan, prioritize and organize workloads.??
?elf-motivation with strong communication skills; excellent decision-making skills; ability to learn quickly.??
?ust be a reliable individual able to provide?consistently excellent work performance.??
?xperience with a multi-line phone system.??
?omputer Skills: Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing
?pbeat and positive attitude
?bility to maintain the reputation of Mammoth Tech and any assigned clients
?bility to adapt to change in a rapidly expanding dynamic organization.
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QUALIFICATION/EDUCATION AND EXPERIENCES:
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?ndependent self-starter with excellent time management skills.?
?trong customer service skills (1-3 years?experience in a customer service capacity)??
?igh School diploma or GED required
?ust be at least 18 years of age
?ust have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed)
?his position is weekends only with a start time of 2 PM or 5PM EST.
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PHYSICAL REQUIREMENTS:? ?rolonged periods sitting at a desk and working on a computer and telephone.? ?ust be able to?lift up?to 15 pounds at times.?
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Mammoth Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.???
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,?compensation?and training.???
Mammoth Tech is an Affirmative Action/ Equal Opportunity Employer.???
This offer from 'Mammoth Tech' has been enriched by Jobgether.com and got a 74% flex score.