Description:
?ur Customer Care team goes above and beyond our customer? expectations to make sure they get the utmost in care and service.
?ur Customer Care Specialists are the face of our company to homeowners and to our broker partners.
?ur goal is to answer customer calls, emails and chats with energy, positivity, and knowledge to demonstrate our commitment to a customer-first culture.
?e empower homeowners and broker partners with solutions to their home ownership and closing needs.
?he ideal candidate is 1) first and foremost a team player, 2) approaches every communication with fresh perspective and energy, 3) enjoys problem solving, and 4) embraces learning and feedback for continuous improvement.
?his role will focus on ensuring excellent service standards and maintaining high customer satisfaction.
Requirements: ?ighly tuned and professional communication skills for voice, email and chat ?ctive listening skills and ability to communicate updates and solutions ?nergetic, positive, and fresh approach to customer inquiries and requests ?bility to multitask, prioritize, and manage time effectively ?bility to influence stakeholders and coordinate solutions through completion ?xperience with CRM tools preferred ?esidential real estate sales experience preferred ?ssociates degree preferred ?ood energy, team-approach, professionalism, great work ethic and ability to learn quickly will be prioritized over any experience or degree preferences
Benefits:
?ompetitive compensation package (Hourly+ Bonus)
?ompany provided laptop, monitor, accessories
?emote/Flex Options
?un virtual/in person company events