Description:
?he Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform.
?embers of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
?he ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform.
?xperience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or experience with other chat platforms is strongly preferred.
Requirements: ? year of relevant, customer facing work experience ? Year Associates Degree or 4 Year College Degree ?xcellent written and verbal communication skills ?xperience in chat support preferred ?atience and compassion when handling difficult situations ?bility to adapt quickly and manage many concurrent responsibilities ? strong desire to learn and help our customers succeed ? positive attitude and one-for-all team mentality and excellent collaboration skills ?ech/start-up work experience is a plus but not required
Benefits:
?00% remote within the USA
?edical, Dental, and Vision Insurance
?utomatic 401k contribution
?mployee referral program
?t home office set up
?i-annual company retreats
?pen vacation policy
?quity
?onthly team events