Call Center Representative - Remote After 90 Days!
Tek Systems is in partnership with a leading transit company looking to hire several Call Center Representatives for their Harrisburg, PA location!
Benefits of this Role:
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.? If eligible, the benefits available for this temporary role may include the following:
?edical, dental & vision
?ritical Illness, Accident, and Hospital
?01(k) Retirement Plan ?re-tax and Roth post-tax contributions available
?ife Insurance (Voluntary Life & AD&D for the employee and dependents)
?hort and long-term disability
?ealth Spending Account (HSA)
?ransportation benefits
?mployee Assistance Program
?ime Off/Leave (PTO, Vacation or Sick Leave)
Additional Benefits of this Role:
?ontract to Hire position
?pportunity to be Remote after 90 days
?emonstrating your ability to proactively address customer requests and explain terms and condition you will quickly become a top performing member of our team with opportunities to become a CSR II or CSR III.
A Day in the Role:
?aking new applications and processing payments via phone.
?ocumenting customer concerns, issues, and inquiries.
?pdating and changing account holder information.
?asic data entry.
?ollow up mail & email correspondence.
?erform account maintenance, including account changes, adjustments, and statement requests.
?ccurately explains the terms/conditions and policies/procedures relating to the account
?repares reports including CSR Daily Activity report and cash out report.
Requirements: ?+ year consecutive Customer Service Experience ?all Center experience is not required, but is a plus! ?+ year working with a computer system ?roficient data entry skills required. ?ositive demeanor and Customer Service Skills ?trong attendance history and reliable transportation ?S Diploma or GED
Work Environment
?all Center Environment
?ours: Monday to Friday, Day Shift.
?ress: Business Casual (Jeans are OK! No leggings or sweatpants)
Next Steps:
The Tek Systems recruiting team will reach out to you to discuss next steps in 3 business days.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.