Bilingual Financial Customer Service Representative - Remote
Overview:
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world? best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
?aid Training
?ompetitive Wages
?ull Benefits (Medical, Dental, Vision, 401k and more)
?aid Time Off
?mployee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
This is for a Work at Home position. Responsibilities:
Your Responsibilities
Bilingual Financial Customer Service Representative field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
?onnect with customers via phone to resolve their questions, issues or concerns
?scalate/transfer/complete conference calls to banks, loan originators, financial institutions and more.
?almly attempt to resolve and de-escalate any issues
?rack all call related information for auditing and reporting purposes
?rovide feedback on call issues
Qualifications:
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
?ilingual Spanish/English required
?igh School Diploma or GED required
?ust be over 18 years of age
? months customer service experience minimum
? months Call Center experience, preferred
?bility to type 25 wpm
?omfort with desktop computer system
?roven oral & written communication skills
?ogical problem-solving skills
?vailability to work various shifts
?bility to use Windows operating systems
?rganization and work prioritization skills
?ble to work independently
?bility to work in a constantly changing and fast paced environment
?bility to stay composed and objective
?trong listening skills