Night Shift Patient Coordinator(Remote/Non-clinical)AccessNurse
NOW HIRING REMOTE PATIENT COORDINATORS
Full-time Night Shift 11p-730a eastern (32+ hours)
?ome weekends and holidays are required
This is not a temporary position! Come grow with us!
?re you seeking a remote position? And are you able to provide a HIPAA-compliant workspace?
?re you looking to start a new career with a reputable health care company?
Look no further than AccessNurse, a TeamHealth Company!
Currently hiring for a paid remote* class that begins December 9th! (*over Zoom, 100% attendance is required for the entire training period)
?eek 1: December 9-13, M-F 9a-5p Eastern
?eek 2: December 16-20, M-F 11a-7p Eastern
Continue reading for a description of the position, information about pay, and information about the requirements for the remote workspace.
Why Join AccessNurse?
?oin a growing company who is making a difference in healthcare
?ork from home with company-provided equipment
?ompetitive pay and incentives
?enefits eligibility for full-time staff (medical/dental/vision/life) the first of the month following 30 days of employment
?01(k) plan program (discretionary matching funds available) for all employees
?areer Growth Opportunities
?erks at Work: discounts on car rentals, electronics, apparel, and much more!
?mployee LiveWell program for health and well-being / Employee Assistance Program
?500 Employee Referral Bonus with no cap
About Us & the Role
AccessNurse, a TeamHealth company, is looking for exceptional individuals to join our team in this non-clinical, medical support role.
The Patient Coordinator (PC) is the first point of contact with patients who are seeking medical assistance and support from their doctor. The PC builds an immediate trust with the patient as well as provides compassion and empathy using customized scripting. The PC accurately documents the patient's needs prior to the patient speaking with a nurse.
AccessNurse has an enjoyable and supportive work environment with the resources you need for success. Come start your new career with us!
Pay & Other Things to Consider:
Base pay is $17.00 per hour
Additional incentives/shift differentials include:
?n additional $1 per hour is paid when on the clock at 3pm or after Monday through Thursday
?n additional $3 per hour is paid for weekend hours worked Friday at 3pm through Monday at 7am.
?n additional $1 per hour is paid for Spanish Speaking staff (testing required)
Must be able to pass a pre-employment test and have a successful background check and reference check*(references are verified)
Must be able to provide a HIPAA-compliant workspace during training and your regular shifts
Must be able to meet home internet and phone requirements (see below)
?igh School Diploma or GED required. Associate's Degree preferred
?+ years of customer service experience required
?-2 years of healthcare experience desired
?nbound call center experience preferred
?all Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred
?bility to type a minimum of 25 wpm
?xcellent organizational and computer skills and ability to multi-task while speaking with patients
?xcellent listening and comprehension skills to determine key information by patient
?rofessional, courteous telephone voice
?ependable, reliable and trustworthy
?bility to defuse conversations and escalate if necessary
?bility to handle confidential information; HIPAA experience is a plus.
?etail Oriented - Accurately process and document information ensuring data integrity
?bility to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
?lexibility with scheduling
?bility to receive feedback on job performance
?ilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously
?ust be able to provide a HIPAA-compliant workspace during training and your regular shifts
?ust be able to pass a pre-employment test plus have a successful background check and reference check*(references are verified)
Remote Workstation Requirements
Internet
? reliable high speed internet connection is required for this position.
?lease select a cable internet provider. Examples include Xfinity/Comcast, AT&T, Spectrum.
?atellite internet and cellular hotspots are not sufficient to adequately connect to our servers.
?ou must hardwire your internet from your modem or Ethernet jack to your work computer.
?iFi is not acceptable and disrupts the connection to our servers.
?he minimum bandwidth speeds must be fast enough for 23 megabits download and 10 megabits upload
?est your home internet speeds
?lease verify this information with your internet provider
?lease note these requirements do not include other demands on your internet (e.g. another household member working from home, streaming videos, streaming music, online gaming).
?t is your responsibility to either limit activities like the ones mentioned above or work with your internet provider to increase your bandwidth so you can work without issues.
Telephone
? reliable telephone line is required for this position, at the employee's expense: this must be a land-line phone or a voice-over line provided by the same company as your internet (VOIP brands like MagicJack, Ring Central, Google Voice, etc. are not acceptable)
?our phone line must be directly connected from your workstation to your phone jack or modem (depending on your phone line setup).
?rior to the beginning of orientation, request and confirm with your phone carrier that the following services are disconnected. Please be aware that the disconnection of these services can take up to 24 hours.
?all waiting
?all forwarding
?oicemail
Workstation
?llow enough space to provide room for 2 (two) 27' computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone, which is company provided.
?rrange your workstation where you can hardwire to your internet and phone line.
?our workstation must be located in a room where there is a door with a lock.
?IPAA compliant and protects PHI
?revents disruptions during work hours
Physical and Environmental Demands
?ob performed in a well-lit, modern office setting
?ccasional lifting (20 pounds or less)
?isual and Auditory acuity
?anual and finger dexterity
?ccasional stress
?ccasional pushing, pulling, carrying, lifting, bending, and reaching
?requent work on a PC/Computer
?rolonged telephone work and prolonged sitting