The Call Center Representative is the first point of contact for customers, providing outstanding service through phone, email, and chat channels. This role involves handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Benefits:
?ental insurance
?ealth insurance
?ife insurance
?aid time off
?ision insurance
Responsibilities
?rofessionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
?erform research using available resources as needed to provide required information to callers.
?dentify and escalate more complex issues to the research team
?omplete necessary administrative work as needed and complete call logs accurately
?ther projects as assigned by supervisor.
Qualifications
?igh School Diploma or equivalent required.
?xcellent verbal and written communication skills.
?trong problem-solving and multitasking abilities.
?ility to work in a fast-paced environment and handle high call volumes.
?roficient in using computers and familiar with Microsoft Office Suite.
?ility to remain calm and professional under pressure
Skills
?all Center Support
?ustomer Service
?elephone Etiquette
?ommunication
?erbal Communication
?roblem Solving