When you join Verizon
You want more out of a career. A place to share your ideas freely ?ven if they?e daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love ?riving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together ?ifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.
What you?l be doing?With your superior sales and customer service skills and excitement for technology, you?l deliver an exceptional customer experience to go along with America? fastest and most reliable network! Customers rely on us. When they have questions or issues, you?l be there.
When you join Verizon?You?l be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America? fastest and most reliable network, we?e leading the way in cloud and security solutions, Internet of Things and video entertainment. Of course, we will offer you great pay and benefits, but we?e about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Your responsibilities will include, but are not limited to:
?nswering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
?nstilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon? products and services to effectively service and retain customers.
?dentifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
?nvestigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
?esponding to requests from customers about Verizon products and services.
?erifying service order accuracy and completeness and making corrections/changes, as needed.
?egotiating the collection of overdue bills.
?orking evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
?anaging various systems and work tools while engaging on the phone with customers.
What we?e looking for?You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you?l help our customers stay connected to what matters the most.
Even better if you have:
?elated Associate Degree or 2+ years?elevant experience.
?ustomer Service call center experience.
?revious collections experience.
?xperience with selling products and services.
?ustomer service skills.
?emonstrated ability to communicate with detail and precision.
You must live within 75 mi?les of the current reporting loc?ation for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings , etc?.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don? meet every ?ven better?ualification listed above.
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Where you?l be working
In this remote role, you'll work from home with occasional in-person trainings and meetings.
Scheduled Weekly Hours
37.5
Equal Employment Opportunity
We?e proud to be an equal opportunity employer - and celebrate our employees?ifferences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance and tuition assistance, we?e got you covered with our award-winning total rewards package.
If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.