Technical Customer Service ++ Other Open Positions
The Big Picture
Our mission at Geonode.com is to make data accessible for all companies to compete on a global level.
We?e a fast-growing proxy service provider that has been making waves in the market within less than half a year. Here at Geonode.com, we?e taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data.
After heavily investing in developing our service and brand, we?e looking for a start performer who shares our vision and wants to take ownership of customer support.
Responsibilities
?trategize customer service efforts
?hat and Email support
?ngoing creation and updating of support articles
?anage billing, refund, and cancellations on payment platforms
?eviewing customer feedback
?racking key metrics on sales, refunds, and cancellations
?earn from user tests videos to understand how clients perceive the product
?roactive team management via ClickUp, Slack, and other tools
?ventually, help build a team of CS superstars
?dentify and solve solutions
?elping customers use proxies effectively
?hat and Email support
Requirements
?asic to Mid backend programming skills
?T-related background
?igh-level written and verbal English communication skills
?ttention to detail
?elf-motivated
?roblem solver, not a problem creator
?eep understanding of the internet and technology
?bility to work independently
?nnovative and creative
?lack, Google Mail, Google Sheets, etc.
?bility to learn tools like Zendesk, Intercom, etc.
?ave a mic and webcam for meetings
?sn? scared of a process document
?an work at 10:00 PM ?6:00 AM UTC
What You Can Expect From Us
?ngoing training and coaching
?pportunities for promotions when you?e a star performer
?lexible holiday schedule