Customer Service Associate- Nights and Weekends (Full Time)
The Opportunity:???
As a Seller Operations Associate (Customer Service Representative) you will work to manage transactions and relationships with our many valued sellers and customers that have placed an order through the Vivid Seats exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our customers. ?
How your role expectations will progress as a Seller Operations Associate in the first 30,?90, and 180 days:?
Seller Operations Associate (30 days in):
?omplete new hire orientation, gaining the knowledge and resources about how Vivid Seats operates and the live event industry you need to be successful.?
?earn how ticket marketplaces operate and how you?l contribute to providing great experiences for our customers.
?ain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Seller Operations Associate (60 days in):?
?nvestigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
?andle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
?avigate order queue and determine what requires attention to provide real-time assistance.
Seller Operations Associate (90 days in):??
?lay an active role in continued learnings to advance skill sets necessary for individual and team goals.
?anage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You?l Bring as a Seller Operations Associate:
?utstanding communication, attention to detail and organizational skills.
?trong customer service mindset that embodies problem solving, decision making, and resolution skills.
?nterest in live event space and eager to learn attitude.
Office Location:?Coppell, TX
Work Schedule:
?he first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in office.
?ybrid model, not fully remote. 3 days in office and 2 days at home.
?ours:
?:30pm-10:00pm, with Tuesday/Wednesday off.
?:30pm-10:00pm, with Wednesday/Thursday off.
?40,000 base salary with overtime eligibility, Bi Annual bonuses, and annual equity grant.
?ny hours worked over 40/week are overtime eligible.
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