Virtual Teller/Customer Care Agent

Remote, USA Full-time
Job Description:This position provides customers with a variety of account-related service assistance in a prompt, professional and courteous manner while maintaining the confidentiality of the Bank's records and customer transactions; completes transactions (of varying complexities) according to established guidelines and adhering to the Bank's policies and procedures; and is responsible for interactions and teller transactions with customers and prospects through the power of innovative video technology. Duties and Responsibilities:• Provides exceptional service support for banking services and teller transactions• Resolves customer requests through proficient use of the system tools• Provides an exceptional customer experience during the interaction• Adheres to regulatory scripting and customer protocol, as prescribed• Seeks and captures opportunities to differentiate the customer's experience by identifying banking suitable for the customer's current or future needs• Maintains confidentiality and security of customer information according to regulatory and company guidelines and policiesMinimum Qualifications:• High School diploma• Minimum of one year experience in a teller/customer service role (in a financial institution)• Previous teller experience preferredPreferred Qualifications:• Excellent customer service skills• Excellent communication (verbal, written and listening) skills• Proficient computer/keyboard skills• Proficient telephone etiquette skills including the ability to speak clearly and concisely with customers and the ability to effectively communicate with people at all levels and from various backgrounds• Acute attention to detail• Effective decision making and problem-solving skillAbout Company:Peoples National Bank, a local community bank, serving our customers since 1909. We seek innovative caring, customer-service minded individuals who are looking for personal challenge and growth in position such as sales, technology, finance, administration and management. We are non-traditional thinkers who work hard and care about the people we serve while enjoying a family/team atmosphere. We offer a generous benefits package, including:Competitive SalaryMedical Dental and Vision InsuranceLife and AD&D InsuranceLong Term DisabilityAirEvac MembershipAFLAC PoliciesTelemedicine401k & Company MatchInvest in Company StockDiscretionary BonusPeoples National Bank is an Equal Opportunity Employer. Apply tot his job Apply To this Job

Apply Now

Similar Jobs

Remote Customer Service: Great Pay and Flexible Schedules

Remote, USA Full-time

Associate Customer Care Professional-Health Insurance, Remote

Remote, USA Full-time

Customer Care Manager II – Remote Work in USA

Remote, USA Full-time

Customer Care Training Lead – Full Time, Remote in Columbus, OH in JCPenney (job Id: 1676615604)

Remote, USA Full-time

Customer Care Navigator, ABA services - remote (PA/NJ/DE)

Remote, USA Full-time

Team Lead/ Customer Care - Provider

Remote, USA Full-time

Customer Service Representative, Member Care

Remote, USA Full-time

Customer Service Representative (Remote) - Join Our Team at Workwarp!

Remote, USA Full-time

Direct Demo is hiring: Eugene Costco Sales Rep – $26/hr + COMMISSION! in Eugene

Remote, USA Full-time

Sr Customer Care Specialist (Manheim)

Remote, USA Full-time

Experienced Full Stack Customer Service Representative – Patient Enrollment and Data Entry for Healthcare Services at Blithequark ($27-$35/Hour, Remote)

Remote, USA Full-time

Netflix Remote Data Entry Specialist Part Time

Remote, USA Full-time

Experienced Remote Device Software Engineer - Google Cloud & Chrome OS Solutions

Remote, USA Full-time

Public Safety Manager

Remote, USA Full-time

CVS No Phone Work From Home Remote Jobs (Data Entry, Entry Level, No Experience)

Remote, USA Full-time

Amazon Delivery Driver

Remote, USA Full-time

**Experienced Remote Live Chat Customer Service Representative – Delivering Exceptional Online Support from the Comfort of Your Home**

Remote, USA Full-time

Experienced Remote Chat Support Specialist - Online Customer Service Representative - Workwarp

Remote, USA Full-time

**Experienced Customer Service Administrator – Education and Certification Programs Support**

Remote, USA Full-time

Amazon Remote Chat Support | $25-$35/hr | Fully Remote | No Experience Required

Remote, USA Full-time
Back to Home