The Wonderful Company – Commercial Customer Care Lead – Bend, OR

Job title: Commercial Customer Care Lead Company: The Wonderful Company Job description: Company Description Are you driven to win by supporting your teammates? Are you passionate about the environment? Do you want to play a part in supporting the world's farmers to adopt new methods of sustainable agriculture?` Suterra is the world's leader in the rapidly growing industry of biopesticides that use pheromones. We are grower-owned and part of The Wonderful Company®, one of the world's largest private agribusiness and consumer food product companies. Our insect management products use naturally occurring compounds that are non-toxic, leave no harmful residues on food and do not leach into soil or groundwater. We want you to come help us make the world a better place. Naturally. Job Description The Commercial Customer Care Lead will manage and drive high-quality customer care to support the order entry process, shipping and receiving, customer return coordination, contract review, and process audits for improving efficiency to provide a holistic customer experience approach. We are an entrepreneurial driven, fast paced organization with decade long, double-digit growth that hires highly motivated professionals for our teams. This is a unique opportunity for an enthusiastic, customer-focused professional that wants to play an integral role in building a world-class customer care experience with an organization that is fundamentally changing the nature of the global food supply. We're looking for someone who enjoys interacting with internal and external customers to build relationships. The Commercial Customer Care Lead position is based at our Bend, Oregon headquarters. The role will require travel to the field in California on a quarterly basis. Here's what you'll do: • Lead the order entry process • Partner with shipping and receiving for customer orders • Support customer return coordination • Identify gaps and drive process improvement in the customer care process Qualifications • Highly personable and enjoys collaborative relationship building with stakeholders • Attention to detail in a fast-paced environment • Ability to learn and understand diverse product lines • Ability to work with minimal supervision while sharing enthusiasm for teamwork and collaboration Additional Information • Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility • Opportunities for development and internal mobility • Manager and leadership training, biweekly L&OD webinars, and eLearning offerings • Companywide problem solving and continuous improvement training • Wonderful Giving ( ) - allowing you to donate company money to a cause of your choice * Company focus on wellness and health including virtual yoga and mindful meditation classes Suterra is wholly owned by The Wonderful Company The Wonderful Company, headquartered in Los Angeles, is privately held $6 billion global agribusiness company with consumer brands including Wonderful® Pistachios, Wonderful® Halos®, POM Wonderful®, FIJI® Water, JUSTIN® and Landmark® wines, as well as the Teleflora® flower delivery service. To learn more about The Wonderful Company, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr. The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. EEO is the law - Expected salary: Location: Bend, OR Apply for the job now! Apply tot his job Apply To this Job