Remote Outbound Call Agent (Non-Sales) - Survey Data Collection & Public Opinion Research Expert

Join the Sirius Support Team: Revolutionizing Customer Support through Technology At Sirius Support, a fully-remote outsourcing organization under the umbrella of Workwarp, we're on a mission to redefine the customer support landscape through innovative technology and a people-centric approach. With a rich history of 40 years of combined experience among our founders in building and leading high-performing teams across various industries, we've created a unique culture that prioritizes development, coaching, and care for our employees. Our Culture: Embracing Diversity, Inclusivity, and Continuous Improvement We're a fun, remote family that thrives on diversity, inclusivity, and respect. Our work environment is designed to foster a healthy work-life balance, and we encourage our employees to grow both personally and professionally. With a strong emphasis on communication and teamwork, we rely on each other to produce top-notch results. Our success mantra is built around continuous improvements, where we Define, Measure, Analyze, Improve, Control, and Repeat to ensure we're always moving forward. The Role: Outbound Call Agent (Non-Sales) for Survey Data Collection We're seeking a highly motivated and skilled Outbound Call Agent to join our team in conducting surveys and gathering public opinion data. As a key player in our operations, you'll be responsible for making outbound calls to potential voters, handling objections professionally, and accurately recording survey responses. If you're a committed, adaptable, and tech-savvy individual with excellent communication skills, we want to hear from you! Key Responsibilities: Conduct outbound calls to potential voters to gather survey data, demonstrating a high level of drive and determination. Handle and overcome objections professionally to ensure survey completion, showcasing your ability to think on your feet. Accurately enter survey responses into our system, with a keen attention to detail to ensure data quality. Participate in daily and weekly team and group meetings, as well as coaching sessions to continuously improve your skills. Work on rotating shifts as needed, demonstrating flexibility and a commitment to achieving campaign goals. Essential Qualifications: Prior experience in customer service, sales, or survey support in a high-volume, high-quality environment. Excellent communication and interpersonal skills, with the ability to articulate survey questions clearly and record responses accurately. Proficient typing skills for efficient data entry, with a focus on accuracy and attention to detail. A proactive, go-getter attitude with a commitment to achieving campaign goals and a passion for public opinion research. A stable internet connection of at least 50 Mbps up and down, a laptop or desktop with a dual-core processor and at least 8GB of RAM, a webcam, and a headset. A quiet, dedicated workspace with minimal distractions. Excellent command of the English language - comprehension, spoken, and written. Preferred Qualifications: Experience in a political campaign or public opinion research environment. A strong understanding of survey research methods and data analysis. Previous experience working in a fast-paced, dynamic environment with a high level of professionalism and ethical standards. Skills and Competencies: Strong interpersonal and communication skills, with the ability to build rapport with respondents. Resilience and the ability to stay motivated during repetitive tasks, with a focus on achieving high-quality results. Agile approach to handling various challenges and scenarios during calls, with a commitment to continuous improvement. Concise and precise communication skills to clearly articulate survey questions and record responses accurately. What We Offer: Career Growth, Learning Benefits, and a Competitive Package As a member of our team, you'll have the opportunity to work with highly skilled professionals and gain hands-on experience in a variety of areas. You'll be exposed to multi-disciplinary projects and participate in daily and weekly coaching sessions to help you grow professionally. Our competitive compensation package includes a salary that reflects your skills and experience. Work Environment and Company Culture Highlights: A fully-remote work environment that allows you to work from the comfort of your own home. A fun, inclusive, and diverse company culture that prioritizes employee well-being and growth. Regular employee engagement and development opportunities to help you stay motivated and engaged. A commitment to continuous improvement, with a focus on defining, measuring, analyzing, improving, controlling, and repeating our processes. Compensation, Perks, and Benefits: We offer a competitive salary and a comprehensive benefits package that includes opportunities for career growth and professional development. Our remote work environment allows you to enjoy a better work-life balance, and we're committed to providing a supportive and inclusive culture that fosters employee well-being. Join Our Team: Take the First Step towards a Rewarding New Role If you're a motivated and skilled Outbound Call Agent looking for a new challenge, we want to hear from you! Apply now to join our team and take the first step towards a rewarding new role that offers career growth, learning benefits, and a competitive package. Seize this opportunity to make a significant impact and be part of a dynamic team that's shaping the future of customer support. Don't miss out on this exciting opportunity to join our team and be part of a company that's revolutionizing the customer support landscape. Apply now and start your journey towards a fulfilling and challenging career with Sirius Support! Apply for this job