Remote Live Chat Support Specialist at Fortinet Inc. Fort Collins, CO

Remote, USA Full-time
Remote Live Chat Support Specialist job at Fortinet Inc.. Fort Collins, CO. As an Online Chat Support Specialist, you will be responsible for engaging with customers through chat to provide assistance, resolve issues, and enhance their overall service experience. You will act as the first point of contact for our clients, ensuring timely and accurate solutions. Responsibilities • Respond to customer queries in real-time through chat platforms. • Resolve customer issues promptly and accurately. • Provide information about products and services. • Document customer interactions and transactions. • Escalate unresolved issues to the appropriate internal teams. • Maintain a high level of customer satisfaction. • Follow up with customers to ensure issues are resolved. Qualifications • High school diploma or equivalent. • Previous experience in customer service or a related field preferred. • Excellent written communication skills. • Ability to type quickly and accurately. • Strong problem-solving skills. • Ability to multitask and manage time efficiently. • Patience and a customer-centric attitude. Skills • Typing speed of at least 40 words per minute. • Proficiency in using chat support software. • Basic knowledge of CRM systems. • Strong written communication skills. • Ability to troubleshoot technical issues. • Time management skills. • Multitasking abilities. BENEFITS OFFERED ⦁ Health, Dental, and Vision Plans ⦁ Short- and Long-Term Disability ⦁ 401k (5% employee match) ⦁ Life Insurance ⦁ Critical Illness and Accident Policies ⦁ Health Club Membership (up to $50 per Month) ⦁ Tuition Assistance (for employees still in college) ⦁ Employee Assistance Program ⦁ Personal and Vacation Time Holiday Pay. Apply tot his job Apply To this Job

Apply Now

Similar Jobs

Remote Live Chat Agent. at Bulman Dunie Burke & Feld Bethesda, MD

Remote, USA Full-time

Live Chat Support Representative - Work From Home

Remote, USA Full-time

Live Chat Representative, Remote Job

Remote, USA Full-time

LiveChat Agent - Marketing (Hybrid Remote)

Remote, USA Full-time

Experienced Project Manager (Customer Success Specialist) for Enterprise Clients - Remote Opportunity in USA

Remote, USA Full-time

Part Time Remote Data Scientist - Starbucks Data Entry Jobs with a Competitive $24/Hour Salary

Remote, USA Full-time

Part Time Senior Consumer Credit Card Customer Service Representative - Remote Opportunity at Wells Fargo

Remote, USA Full-time

Experienced Data Scientist - Remote Opportunity with Chewy Inc. ($25/Hour)

Remote, USA Full-time

Experienced Part-Time Lecturers Wanted for Mechanical and Mechatronic Engineering and Advanced Manufacturing Department at California State University, Chico

Remote, USA Full-time

Customer Success Manager - Revolution Prep USA - Driving Partnership Success through Exceptional Client Experience

Remote, USA Full-time

Live Chat Support From Home (Remote) - Part-Time at Amazon New York State

Remote, USA Full-time

Experienced and Customer-Focused FedEx Retail Service Consultant – Remote Opportunity for Immediate Hiring

Remote, USA Full-time

Disney Data Entry Part Time Remote Jobs – Work From Home

Remote, USA Full-time

Virtual Data Entry Clerk – Entry Level – Remote

Remote, USA Full-time

Experienced Chat Support Specialist for Amazon - Work from Home Opportunity with Competitive Hourly Rate

Remote, USA Full-time

Director, Strategic Account Management - West Region

Remote, USA Full-time

Experienced Full Stack Data Entry Specialist – Call Support and Customer Help at Blithequark ($32/Hour, Remote)

Remote, USA Full-time

Remote Disability Nurse Consultant

Remote, USA Full-time

Client Assistance Specialist

Remote, USA Full-time

Part-Time Online Data Entry Job for Students – Flexible Hours, $15/hour

Remote, USA Full-time
Back to Home