Remote Help Desk Specialist - FT/PT/Flexible Hours
Company: TSI Corps LLC
Type: Full-time/Part-time/Flexible Hours
Location: Remote (USA only)
TSI Corps LLC is seeking a highly skilled and motivated Remote Help Desk Specialist to join our dynamic team. As a leading provider of IT solutions, we strive to exceed our clients' expectations by delivering top-notch services and support. This position offers the flexibility of working remotely, allowing individuals to work from the comfort of their own homes.
Key Responsibilities:
- Respond to and resolve technical support inquiries from clients via phone, email or chat
- Diagnose and troubleshoot hardware, software, and network issues
- Escalate complex problems to the appropriate team members for resolution
- Install, configure, and maintain computer systems and software
- Provide timely and accurate updates to clients on the status of their support tickets
- Maintain thorough and accurate documentation of all support activities
- Continuously improve technical knowledge and skills... through ongoing training and development
Qualifications:
- High school diploma or equivalent; Bachelor's degree in IT or related field preferred
- Minimum of 2 years of experience in a technical support role
- Extensive knowledge of computer systems, hardware, software, and network troubleshooting
- Familiarity with remote support tools
- Excellent verbal and written communication skills
- Strong customer service and problem-solving skills
- Ability to manage multiple tasks simultaneously and prioritize workload
- Availability to work flexible hours, including weekends and holidays if needed
Benefits:
Competitive salary and performance-based bonuses.
Flexible remote work environment.
Health, dental, and vision insurance.
Professional development opportunities and career advancement.
A supportive and collaborative work culture.
At TSI Corps LLC, we value diversity and promote an inclusive work environment. We welcome candidates of all backgrounds, and individuals with disabilities are encouraged to apply. We offer competitive compensation and benefits packages, career growth opportunities, and a supportive team-oriented culture.
If you have a passion for technology and helping others, we want to hear from you! Apply now to join our team as a Remote Help Desk Specialist and become a part of our mission to provide exceptional IT services to our clients
Type: Full-time/Part-time/Flexible Hours
Location: Remote (USA only)
TSI Corps LLC is seeking a highly skilled and motivated Remote Help Desk Specialist to join our dynamic team. As a leading provider of IT solutions, we strive to exceed our clients' expectations by delivering top-notch services and support. This position offers the flexibility of working remotely, allowing individuals to work from the comfort of their own homes.
Key Responsibilities:
- Respond to and resolve technical support inquiries from clients via phone, email or chat
- Diagnose and troubleshoot hardware, software, and network issues
- Escalate complex problems to the appropriate team members for resolution
- Install, configure, and maintain computer systems and software
- Provide timely and accurate updates to clients on the status of their support tickets
- Maintain thorough and accurate documentation of all support activities
- Continuously improve technical knowledge and skills... through ongoing training and development
Qualifications:
- High school diploma or equivalent; Bachelor's degree in IT or related field preferred
- Minimum of 2 years of experience in a technical support role
- Extensive knowledge of computer systems, hardware, software, and network troubleshooting
- Familiarity with remote support tools
- Excellent verbal and written communication skills
- Strong customer service and problem-solving skills
- Ability to manage multiple tasks simultaneously and prioritize workload
- Availability to work flexible hours, including weekends and holidays if needed
Benefits:
Competitive salary and performance-based bonuses.
Flexible remote work environment.
Health, dental, and vision insurance.
Professional development opportunities and career advancement.
A supportive and collaborative work culture.
At TSI Corps LLC, we value diversity and promote an inclusive work environment. We welcome candidates of all backgrounds, and individuals with disabilities are encouraged to apply. We offer competitive compensation and benefits packages, career growth opportunities, and a supportive team-oriented culture.
If you have a passion for technology and helping others, we want to hear from you! Apply now to join our team as a Remote Help Desk Specialist and become a part of our mission to provide exceptional IT services to our clients