[Remote] Director, Logistics & Delivery Experience

Note: The job is a remote job and is open to candidates in USA. Ollie is dedicated to improving the lives of pets and their parents by providing tailored human-grade pet food delivered directly to customers. The Director of Logistics & Delivery Experience will oversee the entire customer delivery journey, optimizing logistics and carrier performance while ensuring exceptional delivery experiences. This role requires a blend of operational excellence and customer focus, leveraging data-driven insights and strong leadership skills. Responsibilities • Define and execute Ollie’s delivery and shipping strategy, including carrier selection, regional vs. national coverage, line-haul optimization, and last-mile innovation. • Oversee and negotiate all carrier contracts and relationships, ensuring service level excellence, scalability, and competitive cost structures. • Establish key metrics, goals, and dashboards to track carrier performance, delivery speed, cost efficiency, and customer satisfaction. • Act as the internal voice of the customer for delivery, identifying and addressing pain points, testing new approaches (like ice testing or packaging improvements), and collaborating with Product, Tech, Marketing, and Customer Experience teams to enhance the overall experience. • Own the annual delivery and shipping budget, forecasting, and cost optimization initiatives to align with company financial targets. • Stay ahead of trends in shipping, logistics, and delivery technology. Regularly assess and propose strategic opportunities to improve speed, reliability, and cost structure. • Lead business reviews with key carrier partners and present performance, insights, and recommendations to senior leadership. • Build and mentor a high-performing delivery operations team focused on data, process improvement, and customer experience excellence. Skills • 8+ years of experience in logistics, delivery operations, or supply chain management, including 2+ years in a leadership role. • Proven success developing and executing logistics or shipping strategies at scale. • Skilled negotiator with experience managing carrier contracts. • Analytical and data-driven, with a deep understanding of shipping metrics, carrier KPIs, and customer experience drivers. • Strong cross-functional communicator with the ability to influence at all levels. • Customer-obsessed, detail-oriented, and passionate about creating exceptional end-to-end experiences. Benefits • Competitive salary and a stake in the company • Sponsored 401k program with employer match up to 4% • Comprehensive health coverage including medical, dental and vision • Unlimited vacation policy that you're encouraged to use • Paid parental leave • 1-week paw-ternity leave for new dog parents • Free Ollie subscription Company Overview • At Ollie, we love dogs and the people who love them. It’s this passion that defines Ollie as an innovative pet wellness brand. It was founded in 2016, and is headquartered in Reno, Nevada, USA, with a workforce of 201-500 employees. Its website is https://www.myollie.com.