Remote Customer Support Representative-Full Time/Part Time

DMS’ Purpose: We are creating a culture of service. We empower others to grow, rise, and give back – accelerating positive change in the world. We lead with the heart to bring out the best in you – which brings out the best in us. We do well so we can do good. Position Overview: The Customer Support Representative is responsible for assisting customers by providing information about products or services, addressing inquiries, and resolving complaints. The role involves ensuring a positive customer experience by addressing concerns in a timely and efficient manner. Key Responsibilities: Customer Assistance Answer customer inquiries via phone, email, chat, or social media. Provide product/service information, pricing details, and troubleshoot issues. Ensure customers have a positive interaction with the company. Problem Resolution: Identify customer issues and provide accurate solutions, including step-by-step instructions or troubleshooting. Escalate complex issues to relevant departments or management. Follow up with customers to ensure their issues are fully resolved. Documentation: Maintain detailed records of customer interactions, complaints, and feedback. Update customer accounts with relevant information and resolutions. Track customer feedback for improvement in products/services. Product Knowledge: Stay updated on product or service changes, new features, and policies. Provide feedback on common customer queries to help improve product development or customer support processes. Customer Retention: Work to retain customers by offering solutions and promoting relevant services/products. Build rapport with customers to foster trust and long-term relationships. Team Collaboration: Work with other teams (like Sales, Technical Support, etc.) to ensure customer issues are resolved effectively. Participate in training sessions and team meetings to improve service standards. Qualifications: • High school diploma or equivalent required. • Strong communication skills and ability to manage sensitive information with discretion. • Strong organizational skills with attention to detail and ability to multitask. • Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with HRIS systems is a plus. • Interest in HR operations, M&A integration, and change management. • Adaptability and problem-solving skills in a fast-paced environment. What We Offer: • Hands-on experience in customer service operations during a fast-paced and dynamic business environment. • Exposure to customer support strategies, problem-solving techniques, and improving customer satisfaction. • Networking opportunities with senior customer service leaders and cross-departmental teams. • Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with HRIS systems is a plus. • Interest in HR operations, M&A integration, and change management. • Potential career advancement opportunities beyond the entry-level role, with room for growth in customer support, sales, or management. Traits/Values: • Integrity – adhering to high ethical principles and professional standards. • Trustworthiness – Being honest, dependable, and earning the confidence of others. • Excellence – consistently being the best you can be. • Responsible – being reliable and trustworthy. • Accountability – being obligated and willing to accept responsibility for one’s actions. • Dignity – behaving in accord with DMS basic principles. • Respect – treating others as you would have them treat you. Our Values: Gratitude * Integrity * Fun * Teamwork * Excellence * Diversity & Respect * Innovation * Commitment * Humility Job Title - Full Time/Part Time Job Location: This is a remote role AFFIRMATIVE ACTION STATEMENT: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Apply Job!