[Remote] Business Insights Lead (contract)

Note: The job is a remote job and is open to candidates in USA. Airbnb is a global leader in hospitality, connecting millions of hosts and guests since 2007. They are seeking a Business Insights Lead to shape performance measurement across acquisition, onboarding, and retention programs, providing actionable insights to inform C-level decisions and enhance operational clarity. Responsibilities • Design, build, and maintain dashboards tracking acquisition, onboarding, and retention program performance. • Develop and maintain KPIs and scorecards that provide real-time visibility into business health and funnel performance. • Analyze funnel conversion rates, drop-off points, and program effectiveness, making recommendations to improve impact and efficiency. • Synthesize complex data into clear, actionable insights for C-level executives and senior leadership. • Deliver concise, data-backed narratives that frame opportunities, challenges, and outcomes. • Provide regular business performance reviews, including forecasts, pacing, and gap-to-goal analysis. • Build and scale automated reporting pipelines to reduce manual effort and increase accuracy. • Partner with engineering and data science teams to ensure data quality, availability, and integrity. • Own SQL-based querying, data wrangling, and transformations for complex datasets. • Support cross-functional teams (RevOps, Field Ops, Marketing, and other teams) with ad hoc analysis and insights. • Create scalable frameworks for program evaluation and reporting. • Partner with program managers to identify the right success metrics for pilots and new initiatives. Skills • Advanced proficiency in SQL for querying and transforming large datasets. • Strong Excel and Google Sheets skills (modeling, pivot tables, scenario analysis, data visualization). • Familiarity with BI tools (Tableau). • Experience with data automation and workflow tools (e.g., Airflow, dbt, or similar). • Comfort with data engineering concepts (schemas, joins, pipelines, ETL). • Strong analytical and critical thinking skills, with the ability to translate data into clear business insights in written format. • Excellent written and verbal communication skills; able to 'tell the story' behind the numbers. • Proven ability to distill complex analyses for non-technical, senior stakeholders. • Experience building or analyzing sales funnels (acquisition → conversion → retention). • Familiarity with growth, marketing, or operations analytics. • Understanding of marketplace dynamics and supply/demand balance is a plus. • Experience with program evaluation and ROI measurement. • 5+ years experience • Prior experience in a high-growth or platform/marketplace business. • Familiarity with RevOps or services/sales program management. • Comfort working in a fast-paced, ambiguous environment where speed and clarity matter. • Bachelor’s or Master’s degree in Business Analytics, Data Science, Economics, or a related field. Benefits • Medical • Dental • Vision • 401K Company Overview • Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.airbnb.com. Company H1B Sponsorship • Airbnb has a track record of offering H1B sponsorships, with 186 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.