Principal Engineer-Software Development
About the position Responsibilities • Provide technical expertise and solutions for complex projects across multiple distribution channels • Drive Center of Excellence for Call Center and store applications, delivering end-to-end solutions for sales and service flows • Utilize Conversational UI to build simplified common applications for stores and call centers • Oversee store channels for Exclusive Retail Store, Agent Retail, and National Retailers, collaborating with business partners to design and implement partner programs • Build and maintain new Unified Sales & Service apps using the Northstar Architecture (NSA) tech stack • Lead and deliver programs in a product-based Agile structure, championing Agile methodologies • Maintain functional/technical requirements, analyze hardware/software features, and understand system architectures • Manage vendor relationships to drive quality, reliability, and timely delivery • Establish objectives, create roadmaps, and align with stakeholders to achieve organizational goals • Lead emerging technology direction, facilitate decision-making, and drive integration with vendor products • Drive DevOps implementation, including ideation, business case development, design, and delivery • Partner with Global Delivery teams to create and optimize cross-channel experiences • Deliver results within budget, time, quality, and strategic/tactical KPIs • Document and comply with software quality, data security, and compliance processes • Create proposals and present effectively to diverse audiences • Analyze market and industry trends, identifying growth opportunities • Recommend and implement customer experience process improvements • Resolve customer complaints in a timely manner • Derive actionable insights from customer feedback Requirements • Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training • Bachelor's degree or four or more years of work experience • Expertise in Java, J2EE, and React UI • Experience in AWS and databases (ex:, Oracle, Cassandra, and/or NoSQL databases) Nice-to-haves • Advanced experience in Software Development • Expertise in Spring Boot • Experience implementing AI solutions for call centers/distribution channels • Experience in eCommerce and catalog management software • Experience delivering large, complex software programs • Strong interpersonal, presentation, and writing skills • Solid understanding of technology selection, architecture, and full-stack implementation • Strong analytical and problem-solving skills • Strong leadership and influencing skills • Results-oriented with a strong customer focus • Experience in Design Thinking and Engineering Transformation (DevOps, Microservices, Cloud) Benefits • Health and wellness benefits • Short term incentives • 401(k) Savings Plan • Stock incentive programs • Paid time off • Parental leave • Adoption assistance • Tuition assistance Apply tot his job Apply To this Job