Pharmacy Customer Support Specialist - Remote (Mon-Fri 11:00AM - 7:30PM EST)

About the position Responsibilities • Provides enrollment support for new PACE enrollees. • Communicates pharmacy benefit information to network pharmacies contracted with facilities where PACE participants reside. • Coordinates facility discharges to assure medication reconciliation is complete and delivery to home is back in place. • Provides help desk support to network pharmacies. • Educates PACE staff regarding CK and network pharmacy processes for facility participants. • Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations. • Coordinates and sets up couriers to ensure timely medication delivery. • Makes outgoing calls to ensure the participants have received their delivery. Requirements • HS diploma required. • Minimum of 1 year customer service experience preferably in a healthcare setting. Nice-to-haves • Ability to communicate effectively and professionally through written, verbal, and interpersonal skills. • Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software. • Must have a strong patient-centered focus. • Excellent communication skills, especially via phone. • Excellent interpersonal and relationship building skills. • Understanding of clinical terms and impacts. • Able to multi-task and handle multiple priorities without sacrificing quality. • Detail oriented and organized. • Reliable. • Efficient. Benefits • Medical, dental, and vision coverage effective 1st of the month following date of hire. • Flexible spending. • Company-paid life insurance and short-term disability. • Voluntary benefits. • 401(k). • Paid Time Off. • Paid holidays. Apply tot his job Apply To this Job