Part-Time Home Ownership Officer - Right to Buy, Leasehold Management, and Property Services Expert (Remote)

Unlock a Rewarding Career with Epping Forest District Council: Join Our Home Ownership Team! Epping Forest District Council is on a mission to make a tangible difference in the lives of our residents. We're seeking a highly skilled and dedicated Part-Time Home Ownership Officer to join our Housing & Property Services team. As a key member of our Home Ownership Team, you will play a vital role in delivering exceptional services related to Right to Buy, Leasehold Management, and Property Management. If you're passionate about providing outstanding customer service and have a strong background in property services, we want to hear from you! About Us: Epping Forest District Council Epping Forest District Council is a local government organization dedicated to serving the needs of our community. We're committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Our Housing & Property Services team is at the forefront of delivering vital services to our residents, and we're looking for talented individuals to join our team. Job Overview As a Part-Time Home Ownership Officer, you will be responsible for processing applications related to the Right to Buy scheme, managing leasehold services, and ensuring compliance with relevant legislation. You will work closely with our team to provide exceptional customer service, maintain high standards of probity, and drive continuous improvement. Key Responsibilities: Process Right to Buy applications in accordance with Part V of the Housing Act 1985, ensuring legislative time limits are met. Handle all aspects of leasehold management, including LPE1 enquiries, completion statements, subletting requests, and service charge calculations. Assist with the production and raising of Annual Service Charges, ensuring accurate recharge allocation to properties for Major Works programmes. Comply with Section 20 legislation under the Leasehold Reform Act 2002 and maintain high standards of probity and good conduct. Carry out administrative tasks related to Home Ownership and Property Management services. Provide exceptional customer service to our residents, responding to queries and resolving issues in a timely and professional manner. Collaborate with colleagues to drive continuous improvement and ensure the Council meets its statutory obligations. Essential Qualifications and Experience: To be considered for this role, you should have: Relevant work experience in property services, housing, or a related field. A good understanding of the Right to Buy scheme and leasehold management principles. Excellent administrative and organizational skills, with the ability to prioritize tasks and meet deadlines. Strong communication and customer service skills, with the ability to work with diverse stakeholders. Proficiency in relevant software applications, including Microsoft Office and property management systems. Preferred Qualifications and Skills: To stand out as a candidate, you may have: A qualification in a relevant field, such as property management or housing studies. Experience working in local government or a similar environment. Knowledge of relevant legislation, including the Housing Act 1985 and Leasehold Reform Act 2002. Experience with data analysis and reporting, including the ability to interpret complex data sets. Strong problem-solving skills, with the ability to think critically and resolve complex issues. What We Offer At Epping Forest District Council, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Part-Time Home Ownership Officer, you will enjoy: A competitive salary of £28,578 - £29,388 pro-rata, commensurate with experience. A comprehensive benefits package, including LGPS, 28 days annual leave, and Perkbox benefits. Agile working arrangements, allowing you to balance work and personal life. Opportunities for professional development and career growth. Flexible pay through Wagestream, giving you greater control over your finances. Career Growth Opportunities and Learning Benefits As a valued member of our team, you will have access to a range of training and development opportunities to enhance your skills and knowledge. We're committed to helping you grow in your career and achieve your long-term goals. Our Culture and Work Environment At Epping Forest District Council, we're proud of our inclusive and supportive culture. We value diversity and promote a work environment that is respectful, collaborative, and empowering. As a remote worker, you will be part of a dynamic team that is passionate about delivering exceptional services to our residents. How to Apply If you're excited about this opportunity and ready to join our team, please click the apply now button to submit your application. We can't wait to hear from you! For an informal chat about this role, please contact Marie Thorpe, Team Manager Home Ownership, on 01992 564428. What to Expect Next We'll review your application and be in touch soon to discuss next steps. If you're shortlisted, you'll be invited to attend an interview, which will include a short test to assess your skills and knowledge. We look forward to welcoming you to our team! Epping Forest District Council is an equal opportunities employer and welcomes applications from all qualified candidates. Apply for this job