Part-Time Customer Care Professional (25 hours)

Remote, USA Full-time
This will be a fully remote opportunity including the initial 4 weeks of paid training. We are seeking highly motivated self-directed individuals who have previous work from home experience. We are looking at a part-time schedule of Mon-Fri, 10:30a-3:30p CST, 25 hours per week. CUSTOMER CARE PROFESSIONAL RESPONSIBILITIES Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing. Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests. Provides prompt, courteous and excellent service to internal and external customers at all times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company. Identifies service opportunities and suggests innovative ideas for improvement... Handles multiple products and services intermittently while meeting established service requirements and standards. Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues. Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary. Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required. This includes updating databases and recording information in the proper location. High school diploma or GED equivalent Previous customer service experience preferred. Working knowledge of life and health products is welcomed but not required. Must have knowledge of Microsoft Office Suite Excellent active listening, interpersonal, and communication skills Must have good attendance and demonstrate the ability to function as a reliable member of operations. Must have a cell phone or land line to utilize multi-factor authorization, specific to Microsoft requirement. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Apply Now

Similar Jobs

Academic Coach (Special Education) – Remote

Remote, USA Full-time

Outbound Call Center Rep - Remote

Remote, USA Full-time

Customer Support Specialist (Part-Time – Evenings)

Remote, USA Full-time

Join Our Team at Walmart Stores!

Remote, USA Full-time

Amazon Customer Service Representative ? Remote

Remote, USA Full-time

Remote Customer Experience- Email, Chat, Call

Remote, USA Full-time

Strategic Account Manager I, Global Mile

Remote, USA Full-time

Entry Level Customer Service - Remote

Remote, USA Full-time

Supervisor Customer Service (Work From Home)

Remote, USA Full-time

Online Marketplace Paid Search Specialist (Amazon/Walmart)

Remote, USA Full-time

Business Development Manager

Remote, USA Full-time

Phone Sales Representative – Remote Job – Indeed Jobs US

Remote, USA Full-time

**Experienced Customer Support Associate – Delivering Exceptional Air Travel Experiences**

Remote, USA Full-time

Senior Specialist Solutions Architect - Amazon Connect

Remote, USA Full-time

Director, Clinical and Translational Development

Remote, USA Full-time

Southwest Airlines Part-Time Remote Job – (Urgent Now) – Indeed Jobs US

Remote, USA Full-time

OR RN Weekend Day Shift – Amazon Store

Remote, USA Full-time

Customer Service Representative - Entry Level (Virtual) - American Express - Exceptional Customer Experiences and Career Growth

Remote, USA Full-time

Personal Booking Assistant (remote)

Remote, USA Full-time

Experienced Sales Analytics Data Entry Specialist – Remote Opportunity for a Dynamic Team at Southwest Airlines

Remote, USA Full-time
Back to Home