Overnight Weekend Holiday Customer Service Representative
The position is licensed only for residents of Pennsylvania (Except Philadelphia), Ohio, and West Virginia. Capital Management Services has an exciting opportunity for Overnight Lost/Stolen Customer Service Positions! We are currently seeking candidates with strong customer service skills to join our growing team of overnight, weekend, and holiday lost/stolen customer service agents. We are especially interested in candidates with a background in any field requiring customer outreach such as phone customer service, collections, telemarketing, and sales interested in a Work From Home position. This role is performing Lost/Stolen Customer Service for a large banking institution. Candidates with other forms of Customer Service experience who are looking to "break into" the remote call center environment are also encouraged to apply. Both the training and the position are 100% fully remote, and are looking for candidates to perform the following functions on a daily basis: • File Disputes: Customers who call in suspecting fraud on their account must file a dispute for the charges, and must have their debit card shut down for safety. • Express Empathy: Potential bank account fraud is serious, and scary for customers. The agent must be able to maintain an empathetic and professional tone throughout all calls. • Off-Hours Availability: This job is 100% Nights, 100% Weekends, and 100% Every Banking and Federal Holiday. This is not a traditional 9 to 5, and no traditional hours exist except for daytime on holidays. Requirements: • High school diploma or equivalent (GED) required, Associates Degree Preferred. • Must be 18 years of age or older. • Background Check Required. • Excellent communication skills. • Ability to use WIRED High-Speed Internet Connection with a minimum of 25 Mbps Download / 25 Mbps Upload (No Wifi). We provide equipment, but wireless internet is not permitted. • Android (OS 11.0 or higher) or iPhone (iOS 16 or higher) Smartphone. • Either a Smartphone with Unlimited Minutes, or Landline Phone. • Ability to problem solve Training start date: Tuesday 9/9/25 at 5PM Week 1 Training Schedule: TUE 9/9/25: 5PM-10PM WED 9/10/25: 9PM-2AM THU 9/11/25: 9PM-2AM FRI: OFF Week 2 Training Schedule: SAT 9/13/25: 5PM-10PM SUN 9/14/25: 5PM-10PM MON 9/15/25: 9PM-2AM TUE 9/16/25: 9PM-2AM WED-FRI: OFF Potential Work Schedules FT Schedule Open: Saturday: 5PM-2AM Sunday: 5PM-2AM Monday & Tuesday: OFF Wednesday: 9PM-6AM Thursday: 9PM-6AM Friday: 9PM-6AM FT Schedule Close: Saturday: 12AM-9AM Sunday: 12AM-9AM Monday: 12:30AM - 6AM Tuesday: OFF Wednesday: 9PM-6AM Thursday: 9PM-6AM Friday: OFF PT Schedule Open: Saturday: 5PM-10PM Sunday: 5PM-10PM Monday Thru Wednesday: OFF Thursday: 9PM-2AM Friday: 9PM-2AM PT Schedule Close: Saturday: 4AM-9AM Sunday: 4AM-9AM Monday & Tuesday: OFF Wednesday: 9PM-2AM Thursday: 9PM-2AM Friday: OFF Schedule: • Evening shift • Holidays • Night shift • Weekend availability Supplemental pay types: • Bonus pay Education: • High school or equivalent (Required) Experience: • Customer Service: 3 years (Required) • PC or Laptop: 3 years (Required) Job Type: Full-time and Part-Time shifts Pay: $14.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance • Work from home Shift: • Overnight shift Work Location: Remote Apply tot his job Apply To this Job