Outbound Customer Service Representative (Remote)
Position Overview:
Docketly is an appearance counsel provider, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up, and be able to pick up multiple job duties quickly, and efficiently. We are looking for critical thinkers who are self-starters and are... natural born leaders! This position is full-time remote, must be located in Puerto Rico.
Key Responsibilities:
Learn how we deliver scripted dialogue to schedule attorneys for hearings
Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist
Ability to meet or exceed specific set goals and metrics
Daily stand-up meetings with the team
Qualifications:
A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions Excellent verbal and written, organizational, presentation, and communication skills
Technical savviness
Strong analytic capability - the ability to transform data into insight
Ability to function in a fast-paced and innovative environment
Ability to read, write and speak English
Being a Docketly employee means:
Comprehensive Medical, Dental Vision Coverage
401K plan with company matching
Transit benefits
Excellent growth opportunities
Starting Pay: $14.00 - $16.00 per hour
People who should apply for our Docketly Support Specialist (Sales):
Eager to grow with a scaling business
Comfortable in a fast-paced environment
Confident on the phone
Learn to solve problems before they exist
Comfort with high volume workload; not being afraid to "roll up your sleeves"
Leverage strategic thinking, influencing and coaching skills
Docketly is an appearance counsel provider, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up, and be able to pick up multiple job duties quickly, and efficiently. We are looking for critical thinkers who are self-starters and are... natural born leaders! This position is full-time remote, must be located in Puerto Rico.
Key Responsibilities:
Learn how we deliver scripted dialogue to schedule attorneys for hearings
Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist
Ability to meet or exceed specific set goals and metrics
Daily stand-up meetings with the team
Qualifications:
A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions Excellent verbal and written, organizational, presentation, and communication skills
Technical savviness
Strong analytic capability - the ability to transform data into insight
Ability to function in a fast-paced and innovative environment
Ability to read, write and speak English
Being a Docketly employee means:
Comprehensive Medical, Dental Vision Coverage
401K plan with company matching
Transit benefits
Excellent growth opportunities
Starting Pay: $14.00 - $16.00 per hour
People who should apply for our Docketly Support Specialist (Sales):
Eager to grow with a scaling business
Comfortable in a fast-paced environment
Confident on the phone
Learn to solve problems before they exist
Comfort with high volume workload; not being afraid to "roll up your sleeves"
Leverage strategic thinking, influencing and coaching skills