Night Auditor / 3rd Shift Front Desk Agent
Description
Fairfield Inn & Suites by Marriott Dover, Delaware, is seeking outgoing and friendly candidates for the Night Auditor/3rd Shift Front Desk Agent position. This role can be either full-time or part-time, depending on your availability, and operates from 11 PM to 7 AM. As the main point of contact for guests during the night, you will be responsible for running end-of-day reports... balancing cash, credit cards, tips, and various other tasks depending on the season. The ideal candidate will be reliable, punctual, and possess a strong drive to provide excellent customer service.
Company Culture and Environment
At Fairfield Inn & Suites by Marriott, hospitality is central to our identity. We pride ourselves on creating a welcoming atmosphere for both guests and employees. Our team is composed of hotel management experts who provide thoughtful, hands-on guidance, showcasing our commitment to professionalism and teamwork.
Career Growth and Development Opportunities
We are committed to the professional growth of our employees and provide opportunities for motivated individuals to advance within the organization. Continuous training and development are encouraged in our dynamic work environment.
Detailed Benefits and Perks
While specific benefits are not listed, working with a reputable company like Marriott implies access to various perks such as employee discounts, opportunities for promotion, and a supportive team environment.
Compensation and Benefits
Competitive pay based on experience
Flexible scheduling options
Opportunities for career advancement
Why you should apply for this position today
This role offers a unique opportunity to be part of a team that prioritizes hospitality and customer service. You will gain valuable experience in hotel operations while working in a friendly environment that values your contributions.
Skills
Ability to multitask effectively under pressure
Basic accounting knowledge and experience with spreadsheet programs (i.e., Excel)
Proficient in using office equipment, including computers, typewriters, and credit card terminals
Friendly and outgoing personality with professionalism
Basic computer knowledge in a Windows environment
Previous experience with front desk hotel systems (e.g., Opera, Springer-Miller) is a plus
Responsibilities
Act as the main point of contact for guests during the overnight shift
Run end-of-day reports and balance cash and credit card transactions
Provide exceptional customer service and address guest inquiries
Maintain a clean and organized front desk area
Ensure a smooth operation during night hours, including security checks
Qualifications
Must be 18 years or older
Previous cash handling and customer service experience preferred
Ability to stand and walk for long periods of time
Ability to work 3rd shift, weekends, and holidays
Education Requirements
High School diploma or equivalent required
Education Requirements Credential Category
High School diploma or equivalent
Experience Requirements
Previous experience in a customer service role and familiarity with office equipment is necessary
Experience in a hotel front desk environment is a plus
Why work in Dover, DE
Dover, DE, offers a charming small-town atmosphere with a rich history and a range of recreational activities. The city is known for its friendly community, making it an excellent place to live and work. With various parks, cultural sites, and local events, Dover provides a balanced lifestyle that supports both personal and professional growth
Fairfield Inn & Suites by Marriott Dover, Delaware, is seeking outgoing and friendly candidates for the Night Auditor/3rd Shift Front Desk Agent position. This role can be either full-time or part-time, depending on your availability, and operates from 11 PM to 7 AM. As the main point of contact for guests during the night, you will be responsible for running end-of-day reports... balancing cash, credit cards, tips, and various other tasks depending on the season. The ideal candidate will be reliable, punctual, and possess a strong drive to provide excellent customer service.
Company Culture and Environment
At Fairfield Inn & Suites by Marriott, hospitality is central to our identity. We pride ourselves on creating a welcoming atmosphere for both guests and employees. Our team is composed of hotel management experts who provide thoughtful, hands-on guidance, showcasing our commitment to professionalism and teamwork.
Career Growth and Development Opportunities
We are committed to the professional growth of our employees and provide opportunities for motivated individuals to advance within the organization. Continuous training and development are encouraged in our dynamic work environment.
Detailed Benefits and Perks
While specific benefits are not listed, working with a reputable company like Marriott implies access to various perks such as employee discounts, opportunities for promotion, and a supportive team environment.
Compensation and Benefits
Competitive pay based on experience
Flexible scheduling options
Opportunities for career advancement
Why you should apply for this position today
This role offers a unique opportunity to be part of a team that prioritizes hospitality and customer service. You will gain valuable experience in hotel operations while working in a friendly environment that values your contributions.
Skills
Ability to multitask effectively under pressure
Basic accounting knowledge and experience with spreadsheet programs (i.e., Excel)
Proficient in using office equipment, including computers, typewriters, and credit card terminals
Friendly and outgoing personality with professionalism
Basic computer knowledge in a Windows environment
Previous experience with front desk hotel systems (e.g., Opera, Springer-Miller) is a plus
Responsibilities
Act as the main point of contact for guests during the overnight shift
Run end-of-day reports and balance cash and credit card transactions
Provide exceptional customer service and address guest inquiries
Maintain a clean and organized front desk area
Ensure a smooth operation during night hours, including security checks
Qualifications
Must be 18 years or older
Previous cash handling and customer service experience preferred
Ability to stand and walk for long periods of time
Ability to work 3rd shift, weekends, and holidays
Education Requirements
High School diploma or equivalent required
Education Requirements Credential Category
High School diploma or equivalent
Experience Requirements
Previous experience in a customer service role and familiarity with office equipment is necessary
Experience in a hotel front desk environment is a plus
Why work in Dover, DE
Dover, DE, offers a charming small-town atmosphere with a rich history and a range of recreational activities. The city is known for its friendly community, making it an excellent place to live and work. With various parks, cultural sites, and local events, Dover provides a balanced lifestyle that supports both personal and professional growth