Mobile Email Chat Support Agent

Next Man Up supports the well-rounded gentleman and serves as a catalyst in which young men of color are agents of change in their community and leaders in eliminating systematic gaps in their opportunities and outcomes. Through interactive workshops and positive male role models. Next Man Up develops and motivates young boys to grab the torch of success for the next generation to follow. We are seeking a motivated and customer-focused individual to join our Customer Support team as a Mobile Email Chat Support Agent. In this role, you will be responsible for providing timely and accurate support to customers via mobile email and chat channels. If you have excellent communication skills and a passion for helping others, we want to hear from you! Responsibilities: • Respond to customer inquiries and issues via mobile email and chat • Provide technical support and troubleshooting assistance • Ensure customer satisfaction by resolving issues in a timely and professional manner • Document customer interactions and resolutions • Collaborate with other team members to improve processes and procedures Qualifications: • High school diploma or equivalent • Excellent written and verbal communication skills • Ability to multitask and prioritize in a fast-paced environment • Strong problem-solving skills • Previous customer service experience preferred • Experience with mobile email and chat platforms a plus If you are looking for a challenging and rewarding opportunity in customer support, apply now to join our team as a Mobile Email Chat Support Agent! FULL TIME PART TIME URGENT HIRING WEEEKENDS AS NEEDED Benefits: Sign on Bonus, Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans, employee stock purchase plan(ESPP),Paid Time Off and Holidays. These takes place after working for the company after 30 days The pay range for this role is: 55,000 - 65,000 USD per year(Remote (Miami, Florida, US)) Apply tot his job Apply To this Job